Expert: Charlie Barone - 10/15/2009

Question
Hello,

 On the 16th of Aug.  I struck my motorcycle with my Girlfriends car.  The insurance company has sent out a investigator to interview me and my girlfriend.  The investigator was asking a lot of questions that did not pertain to the accident,  I played along and answered in attempt to provide good faith.  After the interview and looking at the bike he claimed he would have problems since he did not see enough physical damage to the bike from being hit by the car.  He does not think the damage is possible form the truck even though the muffler can indented the bumper inch for inch.  Long story short they are still investigating a month later and are requesting me to interview again.  I am not on her policy and am wondering if it is time to stop cooperating and move on to a demand letter.  Every time I call to check on the claim they keep giving it to a new adjuster.  Let me know what you think the best next move is.

Many Thanks,
Phil

Answer
You may want to file a complaint with your state department of insurance, referencing the claim number, date of loss and correspondence so far. You also should send your letter damanding a settlement of the claim by certified mail with return receipt.