You are here:
Auto Insurance Claims/insurance
Advertisement
Question
I recently had my car stolen. My wife and i are separated. My wife failed to change her address when she moved. When I made the claim I realized the address hadn't been changed and changed it. The insurance company is now holding up the claim to investigate. What should be my next step?
Hi Deon,
In the case of theft claims, the insurance company will generally take upto 60 days to complete their investigation and allow the police time to try to locate the vehicle before they will pay the claim. As far as the change of address of your wife, this should have no significant affect on your claim. They just have to investigate to be sure there is no connection between the two.
I hope this helps
Richard Hixenbaugh
Related Articles
Answers by Expert:
Richard Hixenbaugh
Expertise
Auto insurance claims procedure, auto coverage, liability issues, auto damage questions, how to deal with the insurance company, loss of use and diminished value.
Experience
I have been involved in the insurance industry for over 25 years. I have experience in underwriting, sales, claims adjusting, auto damage estimating, auto value appraising and diminished value appraising. I have testified as an expert witness over 35 times.
Organizations
Society of Certified Auto Appraisers
Education/Credentials
Completed all required courses for the Florida Property-Casualty agents license and the Florida claims adjusters license. I have attended various courses on auto damage estmating, vehicle appraising and am ASE certified in collision damage analysis.
Past/Present Clients
My company has done work for consumers nationwide.
©2012 About.com, a part of The New York Times Company. All rights reserved.