Auto Insurance Claims/rear end damages

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Expert: Charlie Barone - 10/29/2009


Question
I was involved in a rear end accident on9/09. The insurance company was very quick to send a check for minor cosmetic damages to my rear bumper and to repair exhaust system (displaced during accident). I found that when i received my car back there was suspension damage which they refuse to repair. The car was returned making rattling noises underneath and did not have this problem before accident. How can i get them to repair this??

Answer
I assume the insurance company you are dealing with is the liability carrier for the other party. If so, you should send them a letter by certified mail with a cc to their policyholder that you demand that they pay the cost of repair of the damages caused by their insured. In the absence of payment, you will take legal action against their policyholder.

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Charlie Barone

Expertise

For questions involving auto damage claims, collision repair, forensics, industry practices, we can help. We specialize in claims for loss of resale value (Diminished Value).

Experience

I have 30 years experience in the collision repair and body reconstruction field, both hands-on and from behind the desk. I hold a Master Certification from ASE in the Body and Paint category, as well as their certification in Estimating. I have authored over 120 feature and training articles for the largest trade journal devoted to the collision repair industry, and have given expert testimony in court dozens of times. Licensed physical damage appraiser in Pennsylvania and reciprocal states.

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