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Auto Insurance Claims/Auto Totaled -- Claim Adjustor wants loan number

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Expert: Charlie Barone - 5/20/2009


Question
Is it normal practice for a claim adjustor to ask for my loan number and name of loan company prior to determining the value of my car that was totaled in an accident?
Thanks for your prompt response to this request.

Rob

Answer
Rob,

Not necessarily, but the lienholder on your car must be paid off prior to you receiving anything in settlement of the claim, so there's nothing wrong with one asking for that information. It should not have anything to do with the value he comes up with for your car.

Charlie

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Charlie Barone

Expertise

For questions involving auto damage claims, collision repair, forensics, industry practices, we can help. We specialize in claims for loss of resale value (Diminished Value).

Experience

I have 30 years experience in the collision repair and body reconstruction field, both hands-on and from behind the desk. I hold a Master Certification from ASE in the Body and Paint category, as well as their certification in Estimating. I have authored over 120 feature and training articles for the largest trade journal devoted to the collision repair industry, and have given expert testimony in court dozens of times. Licensed physical damage appraiser in Pennsylvania and reciprocal states.

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