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Auto Insurance Claims/rental loss of use

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Expert: - 5/10/2009


Question
My credit card company will not pay for "loss of use" in a rental car claim unless they receive the utilization log from the rental company which they refuse to supply.  Am I liable even though the rental will not document the claim?
Claim is in Rhode Island

Answer
Hi John,

Insurance companies will generally deny loss of use claims by rental car companies unless the log is provided. Your insurance company is required to defend you in all claims. You should be talking to your insurance company about what you should do. If you get sued for the loss of use you should contact your insurance company immediately. They will handle it from there.

I hope this helps
Richard Hixenbaugh

Auto Insurance Claims

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Richard Hixenbaugh

Expertise

Auto insurance claims procedure, auto coverage, liability issues, auto damage questions, how to deal with the insurance company, loss of use and diminished value.

Experience

I have been involved in the insurance industry for over 25 years. I have experience in underwriting, sales, claims adjusting, auto damage estimating, auto value appraising and diminished value appraising. I have testified as an expert witness over 35 times.

Organizations
Society of Certified Auto Appraisers

Education/Credentials
Completed all required courses for the Florida Property-Casualty agents license and the Florida claims adjusters license. I have attended various courses on auto damage estmating, vehicle appraising and am ASE certified in collision damage analysis.

Past/Present Clients
My company has done work for consumers nationwide.

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