Auto Insurance Claims/Insurance Claim

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Expert: - 8/8/2009


Question
An insured driver backed into my car while it was parked. He came to my door to report he hit my car. His insurance company is paying for the damage, the car is at the collision shop being repaired. My question is the insurance company already issued me a check for the estimate, (a) do I hold on to it until the car is finished being repaired? (b) the check is in my name so can I just sign it over to the collision shop? and (c) what happens if more damage is found during the repair?.
Thanks


Answer
Normally people just sign the check over to the the repair shop.  You could deposit it and write them acheck, but they might not release the car until your check clears.  They trust the insurance check to clear and won't delay.  Also, if you were to pay by credit card, the shop might charge you a credit fee.  Call the shop and ask their preference.

If they find additional damage, they will notify the insurer who will verify the damage and pay the shop directly.  This is very commonplace.

FYI, you are entitled to a rental from the insurer while your car is unavailable.

Auto Insurance Claims

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Claims Guy

Expertise

I am currently an Auto Claims Manager for a large insurance company. I have 18 years experience in the industry, having worked as a Claims Adjuster, Injury Settlement Negotiator, Claims Manager, SIU/Fraud Investigator, and Compliance Officer......I can answer questions related to any aspect of Automobile insurance claims and coverages. I can provide an inside look at how insurers operate. I always treat my customers fairly and want to help make sure you are treated fairly. However, please keep in mind that being treated fairly according to the law does not guarantee that you will get what you want. I can also answer some questions regarding Homeowner's and other types of insurance claims. I have handled all types of auto insurance claims and coverages. I am NOT an automotive repair expert but can give advice re how insurers handle complex repair issues. Please keep in mind that every state has its own set of laws pertaining to rules of the road, liability, and insurance. No one is an expert on every state. I am most familiar with laws in Maryland, DC, West Virginia, and Virginia, but will attempt to answer questions for other states. I am not an attorney an cannot provide legal advice. My advice will be my opinion based on my experience.

Experience

I am currently an Auto Claims Manager for a large insurance company. I have 18 years experience in the industry, having worked as a Claims Adjuster, Injury Settlement Negotiator, Claims Manager, SIU/Fraud Investigator, and Compliance Officer. I am not an attorney an cannot provide legal advice. My advice will be my opinion based on my experience.

Organizations
CPCU Society. Adjusters license in multiple states. International Association of Specal Investigators

Education/Credentials
I have a B.S. in Finance and have completed the AIC and CPCU designations.

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