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Auto Insurance Claims/How do I get my car replaced?

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Question
This is a follow up to a previous question where an expert shared that since my car was totaled and the lienholder probably has insurance on my car in case I let me insurance lapse (which I didn't), I may have a shot at getting the car replaced through "my own insurer" vs. taking a low-ball cash payment that will still leave a sizeable debt due. Is "my own insurer" Geico (yuck) or the lienholder - the bank?  Please provide me with some clarity on what to do...additionally, why would it make more sense for the lienholder or my current carrier (Geico) to replace the car vs leaving me stuck??

Answer
Hi Deb,

I'm not sure who answered your question or what they said, but I will do my best to answer.

If you had insurance and your car was totaled, your insurance company will pay you the fair market value of your car which may be less than the amount you owe on the car. Your insurance company is not responsible for paying off your car only the value of the car. Your leinholder would not have purchased coverage unless they were notified that your own coverage had been cancelled.

Insurance companies do not replace vehicles. They only pay in money the value of the totaled vehicle as it was just prior the the collision. If there is a difference in the claim payment and the amount you owe on the car, you will have to make a payment arrangment for the balance with the lienholder. The only exception to this would be if you purchased GAP insurance. GAP insurance is coverage to pay the difference between the value of your car and the loan balance. However, if you did not purchase GAP insurance, you are responsible for the balance.

I hope this helps
Richard Hixenbaugh

Auto Insurance Claims

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Richard Hixenbaugh

Expertise

Auto insurance claims procedure, auto coverage, liability issues, auto damage questions, how to deal with the insurance company, loss of use and diminished value.

Experience

I have been involved in the insurance industry for over 25 years. I have experience in underwriting, sales, claims adjusting, auto damage estimating, auto value appraising and diminished value appraising. I have testified as an expert witness over 35 times.

Organizations
Society of Certified Auto Appraisers

Education/Credentials
Completed all required courses for the Florida Property-Casualty agents license and the Florida claims adjusters license. I have attended various courses on auto damage estmating, vehicle appraising and am ASE certified in collision damage analysis.

Past/Present Clients
My company has done work for consumers nationwide.

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