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Auto Insurance Claims/brake failure due to faulty service
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Question
I had the front brake pads replaced in preparation for the drive to a new home in another state. When we started the trip, the brakes failed and I hit the car ahead of me. Slow speed, no injuries, but considerable damage to my car, along with the inconvenience and expense of being stuck where I no longer had a home. I ended up leaving my car behind so I could get to my new home before the movers. Insurance co's investigation revealed that the wrong brake pads were installed, causing the brakes to fail. What can I reasonably expect from the brake co?
Hi Kay,
The brake company should pay to properly repair the brakes, all of the costs associated with the collision repairs, a rental car or loss of use during the collision repairs and the diminished value of your vehicle as a result of having been damaged and repaired. They should also pay for the cost of any additional expense you incured considering you were leaving town when the collision occured.
For more information in diminished value, please visit www.collisionclaims.com .
I hope this helps
Richard Hixenbaugh
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Answers by Expert:
Richard Hixenbaugh
Expertise
Auto insurance claims procedure, auto coverage, liability issues, auto damage questions, how to deal with the insurance company, loss of use and diminished value.
Experience
I have been involved in the insurance industry for over 25 years. I have experience in underwriting, sales, claims adjusting, auto damage estimating, auto value appraising and diminished value appraising. I have testified as an expert witness over 35 times.
Organizations
Society of Certified Auto Appraisers
Education/Credentials
Completed all required courses for the Florida Property-Casualty agents license and the Florida claims adjusters license. I have attended various courses on auto damage estmating, vehicle appraising and am ASE certified in collision damage analysis.
Past/Present Clients
My company has done work for consumers nationwide.
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