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Question
Respected Sir,
I am a taxi owner in a small town and i have a new hyundai elantra 2010.My village does not have hyundai dealership and cars outside door handle got broken when pulled and i called them to for getting the warranty work done.They want me to go to a dealership or private workshop but my one of local shop owner said that they dont do 3rd party billing!I want to understand why is that and whats the solution to it if other guys tell me the same thing.your reply wouldbe really appreciated.
Hello,
Thank you for your respect. I really appreciate your greeting.
As for your situation, I understand loyalty to one repair shop. I am the same way. My guy is 20 miles from me, and no matter what I won't go anywhere else, but you have a problem here. The problem is in order to warranty this problem Hyundai calls the shots. They are the ones spending the money for the repair. If you have your guy fix it, the money comes out of your pocket and Hyundai won't pay you back.
it's unfortunate, but the shops they use can determine if it is a warranty issue. They don't feel your guy can determine if it is warranty. In other words, they don't believe him. They don't know him and since they have to pay and it is convenient for you in the respect they have outside shops closer than the dealer.
I will put this another way. Our shop was direct repair for many insurance carriers. Since we were direct pay, we wrote the estimates and pretty much could do anything we wanted. We were trusted over the dealers and other shops. If the insured decided to go somewhere else, they would wait for up to a week for a claims handler. The shop had done the estimate which could be up to 50% more than the insurance company would pay. The claims people may have given the OK, however, the insured was responsible for the balance of the cost.
You have to options: For warranty, Hyundai will cover the door handle but only if you go to one of their recommended shops. The other choice you have is to let your guy do it and not get reimbursed.
It may offend you and your guy, but Hyundai gets to call the shots.
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Answers by Expert:
Rob Painter, Ase, CFEI, CAFATE
Expertise
Please remember. I am not an attorney and cannot legal advice. My answers are based on my experience due to litigation I have been involved in as an expert, for both insurance companies and while oposing them opposing them. I deal with only comprehensive claims on autos related to fire and theft. I have even had the opportunity to rewrite policy coverage language as it relates to vehicle theft and forced entry for insurance defense attorneys.
Experience
Experience in the area: Working with insurance companies and attorneys on these issues for over 20 years. It is very common to have a reported stolen car with a so-called factory anti-theft system to have the theft claim denied. I have served successfully as an expert witness in the courts across the US representing the insured and their attorney revealing that the insurance expert did not take all known theories into consideration before rendering their "Forensic" conclusion. Many insurance carriers us independent "Forensic" experts to examine reported stolen vehicles commonly using flawed methodology implicating the innocent insured with the theft. My job is to determine if the insurance expert reached his conclusions based on accepted scientific principals or just net opinion with no basis other than opinion. My case record against such experts is very compelling.My resume can be seen at the catagory "Auto Theft and Prevention." In "Forensics" the scientific method must be employed. In the forensic locksmith field determining how a reported stolen vehicle was last operated, many processes cannot be duplicated and are conveniently not addressed. If they were, juries would have the opportunity to make a fair and impartial opinion at least about what the expert could or could not prove. There is a purported process determining the last key used. The chances of determining such is very rare uless the key is found in the ignition lock. Experts commonly destroy evidence as well and are rarely questioned on this event. I reveal the weakness in their testimony on such instances.
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