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Question
On 10/10/07 A "AAA" member rear ended me. After two weeks and no contact I called AAA,and left a message. After another week I had not heard from anyone so I called again and was told that the AAA member had not been contacted by AAA and they could do nothing until AAA talked with them. About a week after that I I received a call from AAA telling me that my claim was had been over to "this person who did not tell me their name. They told me that I was trying to scam them by claiming that the accident caused about $1000. in damages while I had explained that the estimate I got was $155.00. Why would AAA do this to someone? Is AAA really that unreasonable?
Hi John,
This is certainly not normal. AAA is rated among the top 5 companies in the US as far as quality and service is concerned.
There has been some kind of a mistake here and you should call an AAA claims supervisor to discuss the situation.
Sincerely,
Bennie
San Francisco Bay Area 11-09-07 11:00 AM PST
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| Rating(1-10) | Knowledgeability = 8 | Clarity of Response = 8 | Politeness = 10 |
| Comment | It seems that AAA doesn't really care about you, unless you are a member. They treated me badly and they even talked poorly to my insurace co. representative. Some one at AAA need to monitor the people who work for them, unless the way I was treated is S.O.P. | ||
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Answers by Expert:
Bennie719
Expertise
I have extensive knowledge in Personal Auto, Homeowners Insurance and Personal Umbrella coverage. I am also thoroughly familiar with claims handeling procedures. Will answer questions related to the above.
Experience
Experience in the area: Served as an expert at askme.com from 7/2000 thru 10/2002 in the catagories of general insurance, auto and home insurance. Answered 422 questions before that site closed. Licensed in California since 1961, first in Life and Health for 2 + years and as a Property/Casualty Agent/Broker since 1964. I sold my business and took early retirement in 1998. Still maintain a valid California Property/Casualty Agent/Broker license.
I have been a volunteer at allexperts.com since 2002. I can provide assistance in the following fields: Property and Casualty Insurance, Insurance Law, Auto Insurance Claims.
Education/Credentials
not applicable
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