Expert: Michael Kakuk - 6/15/2010

Question
QUESTION: 2003 ford explorer has plastic panel below rear window it cracked in middle ford would not fix it i paid anderson ford in omaha ne to fix it $350. they gave me a garuntee which i can not find anderson no longer has dealership the panel is coming loose.what can or should i do?

ANSWER: IF THE DEALER HAS GONE OUT OF BUSINESS THERE ISN'T ANYTHING THAT YOU CAN DO ABOUT IT WITH THEM.
THERE IS NO ACTION THAT YOU COULD TAKE UP WITH FORD.....I WOULD TAKE IT TO A BODY SHOP AND SEE WHAT THEY WOULD RECCOMEND AS FAR AS REPLACING,REPAIRING OR RE ATTACHING THE PANEL.

---------- FOLLOW-UP ----------

QUESTION: Honda 2005 Pilot Oil pan plug. Valvoline changed oil,Next morning oil leak on floor took it back they said plug bolt threads were striped new plug and oil changed again.A few day ago I took the Pilot to a Honda dealer for oil change(I wanted some other things checked out by acert.Honda dealer.  Next morning oil on floor again.Took the Pilot back to dealer this time threades striped in oil pan.Repley from dealer Sorry. Whats going on here?I try to do thing right and keep getting screwed.






again.

Answer
TAKE THE VEHICLE BACK TO THE DEALER AND ASK TO SPEAK WITH THE SERVICE MANAGER AND SHOW HIM YOUR OIL CHANGE THAT THE DEALER DID.
IF THAT DOES NOT GET SOME ACTION ASK TO SEE THE CUSTOMER SERVICE REPRESENTATIVE FOR THAT DEALERSHIP.

IF THAT GETS YOU NOWHERE ASK TO SEE THE DEALERSHIP ZONE REP FOR THAT AREA.

MIKE