Expert: William Forster - 12/26/2007

Question
QUESTION: I got caught in a sandstorm that damaged my 2006 Ridgeline. Windshield is now frosted glass, as are headlight covers. Finish is pitted all around. Two collision centers have recommended a complete refinish, but the insurance adjuster says "Just polish it out for $125." Who do I believe?

ANSWER: Hello again George! What happened with the insurance company and your car? I've been really curious, your question has really stuck with me. Please advise. Bill

---------- FOLLOW-UP ----------

QUESTION: Insurance company assigned a new appraiser, who actually increased the collision company's $7,200 estimate to $7,700 to include damage to the sunroof. Insurance co approved and I'm scheduled to get all the work done. Your answer gave me confidence. Thanks very much.

Answer
Hey, that's great George! I glad to see that sometimes I actually make a difference in the world. I really felt that the adjuster was trying to give you a royal f-----g, and It really had my dander up. I even discussed this particular case at my lunch table with the guys, and they were in utter disbelief. This is a record, he underbid the job by 7,575.00 that's so ridiculous, it's hard to fathom. Have a great holiday, and thank you for the follow up. You're one of the few who actually bother to tell me I actually helped. It makes it all worth while. Bill