AboutSteve Thompson Expertise I can answer questions relating to BIS, BES, Handhelds and Provisioning of devices. I can't talk about unreleased devices or software.
Experience I have been working with BlackBerrys since 2001 and working for RIM since 2003.
Education/Credentials Masters and Bachelors degrees
Expert: Steve Thompson Date: 7/12/2008 Subject: BlackBerry
Question QUESTION: Hi Steve, Please can you HELP me (I'm a BB Idoit)!!! I bought a BB Curve 8300, I'm a beginner who's lost my mind over ths PDA!!! After receiving my BB, I tryed to put the CD software on my home PC.During which my PC crashed!!! I'm trying Desparitly to install/get all the nessary software on this curve that is NEEDED to run & use all the great funtions that I can only read about!! I'm a AT&T customer, Man have I and I am paying them soo much money for this BB!!! I can't even get it to run properly!!! I'm sure I have partial software on it by NOW!!! I'm soo tired of seeing error after error on my BB, only to have to pay AT&T soo much money!!! Please, if you can help me, you are my angel!!! ~God Bless~ Thank You for just reading this Steve!!! Misty, MistyMntnHop@att.BlackBerry.net
ANSWER: There's no software on the CD that is "needed" to get the BlackBerry to run. Can you tell me what errors you're getting as well so I can help you?
---------- FOLLOW-UP ----------
QUESTION: Thank You Steve For taking time to Help me out. 1st; I'm not sure I have all the software from the CD. Here are some of the errors that I get are; No Flash Player/Need to update/I tryed. No reader/update. No standard web browser/I tryed. Constent web page errors that say: Request Too large. 404 + other numbers saying error. Can't format a memorycard/Failed. These a few!! Any suggestions for me? Thank you Steve. Misty
Answer The BlackBerry browser is a very simple browser. It doesn't have a Flash player and it can't display complex pages. 404 is a server error meaning Page Not Found - not a problem with the BlackBerry.
Make sure you're using a MicroSD card that is compatible with the BlackBerry. Turn on Mass Storage mode (haven't got a BB in front of me at the moment - it's under Options somewhere).
The CD contains the BlackBerry desktop manager which allows you synchronise your address book in Outlook and it contains software to allow you to use the BlackBerry as a modem. Other than that there's nothing else that you'd need.
