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Breastfeeding/Returned LaMa Bra and your refund check bounced!

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Expert: - 7/12/2009


Question
I recently purchased and returned the LaMa Bra that YOU invented and have had a quite horrible experience dealing with your company with my return. I was sent a refund check in the mail and it bounced due to non sufficient funds! How can you sell a product and guarantee hassle free returns when this is not the case! And then I get sent a bad check? I'm curious as to what you have to say about this.

Answer
Hello Tamara - so glad we we connected yesterday. We so value our customer experiences and apologize for your experience.  As you now know, I am to blame for your mishap...I had grabbed a manual check to get your refund to you same day-- not knowing I grabbed a check  tied to an inactive business account. Guess I need to leave the accounting to the accounting staff -- owners do not always know it all :)  Regardless, you have a full refund to cover all expenses in the mail and a bit extra to enjoy a lunch on us!  Again, sorry for the mishap, as best we try, things sometimes do go wrong...and a shame they do.  Our hope is that everything is now to your satisfaction.

Take good care and all the best from myself and the entire LaMa Bra team!
Sue Ennis

Breastfeeding

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Sue Ennis

Expertise

I am looking to support the segment of mothers that encounter engorgement issues that prevent them from continuing to breastfeeding, those that do not breastfeed or are ready to start weaning. As an aside, I wish to add that questions asked in terms of those not breastfeeding will not be given guilt for their choice. In many forums, including this one, there is currently no category developed for this "not breastfeeding" audience. I do believe that breastfeeding is best for both mother and child, however, I believe more strongly that there is a lack of support for the woman that for either personal or medical reasons cannot breastfeed. My strengths would be in answering questions related to stopping breast milk production comfortably either right after delivery or after nursing their children for some time, reducing breast engorgement pain and dealing with overactive lactation. Questions I would not try to answer are those tied to emotional feelings as I feel many times women that don't/can't breastfeed struggle with it...and that should be directed to the appropriate counseling channel.

Experience

I am the inventor and founder of LaMa Bra and for years have researched the human body functions, both in process and emotions/hormones to develop a bra to help mother slow or stop their breast milk.

Education/Credentials
I hold a BS in General Biology, a MS in Human Nutrition and an MBA in Marketing.
Also, am the the founder of LaMa Bra found at http://www.lamabra.com that has helped many women with engorgement while breastfeeding and through stages of weaning when ready to stop breastfeeding.

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