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About Michelle Dunn
(Top Expert on this page)

Expertise
As one of the Top 5 Women in Collections, one of the Top 50 Collection Professionals of 2007, and winner of the 2007 Business Excellence award, I can answer any questions about debt, debt collection, improving business credit, creating a credit policy, enforcing a credit policy and collecting on past due accounts. I can also answer questions in regards to starting a debt collection agency since I have been a bill collector for over 21 years, started and ran my own collection agency for 8 years, and maintain my 11 year old American Credit & Collections Association for members of the credit & debt collection industry. I am also the author of the popular and award winning book "Starting a Collection Agency, how to make money collecting money" now on it's 3rd edition. This book has won a the Writers Digest self published award as well as the 2007 New York Book Festival Award. I am a repeat contributor to the Wall Street Journal, and have been featured on NPR as well as many other national radio and television programs. I have also been featured in national publications such as the Wall Street Journal, Forbes, Smart Money, MSNBC and much more. I have 12 published books to my name and am an accomplished speaker and consultant. I currently write 9 columns for newspapers, magazines and online portals worldwide.

Experience
I have over 21 years experience in debt collection, I started and ran my own collection agency for 8 years and I am the Executive Director of my American Credit & Collections Association that I founded in 1998. www.credit-and-collections.com

Organizations
The American Credit & Collections Association LLC, I was also a member of the American Collectors Association and Plymouth Chamber of Commerce for 9 years. I am a member of many writing groups as well as my local Women Inspiring Women chapter. I am a member of Know More Media as an expert for their blog on business credit.

Publications
Business NH Magazine, Smart Money Magazine, MSNBC, CNN, Forbes.com, The Wall Street Journal, Home Business Magazine, Entrepreneur Magazine and website, many books, newspapers and television programs as well.

Education/Credentials
I have written 12 books in my collecting money series and one for Entrepreneur Press called the Ultimate Credit and Collections Handbook.

Awards and Honors
My book Starting a Collection Agency, how to make money collecting money won an award from Writers Digest and the 2007 New York Book Festival in the "How to" category. I have won 2 awards from Dun & Bradstreet and Governor Jean Shaheen. I was nominated as one of the Top 5 Women in Collections in 2007 as well as having been selected as one of Collection Advisor's Top 50 Collection Professionals for 2007.

   

You are here:  Experts > Business > Small Business Information > Business Debt

SubjectDate AskedExpert

Client won't pay11/16/2009Michelle Dunn
  Q: I have a client who paid me half the fee in a timely way. But the second half, $5,000, is now ...
  A: Jennifer, If you have a signed letter of agreement and they did not respond to your demand letter, I ...
LLC and Debt11/16/2009Christine Janklow
  Q: If an LLC owes money and the business is closed, is the "forgiven" debt taxable to the members of ...
  A: Michael: Thank you for your inquiry. In my experience, if the creditor "forgiving" the debt is ...
breach of contract11/11/2009Michelle Dunn
  Q: Our company has a signed contract with a customer. Special ordered materials were purchased and ...
  A: Deborah, If you have a signed contract that provides for the customer being responsible for any ...
software11/2/2009Michelle Dunn
  Q: I am looking at "EZCollector" and "Collect" software, which would you recommend for a new agency?
  A: I have never used EZCollector, but I have used Collect! When I started my agency I purchased ...
Settlement of Personally Guaranteed S corp Line of Credit10/30/2009Michael Fay
  Q: I am part owner of an S corp that has a business line of credit which I signed a personal guarantee. ...
  A: Rus- The answer depends on whether or not the bank chooses to report the personal credit aspects and ...
business credit card debt default10/26/2009Michael Fay
  Q: I purchased a franchise in Florida 18 months ago and operate as a sole proprietor. My husband never ...
  A: Christi. As you might have guessed, this is a legal question as well as a financial one, and I want ...
dissolving an S-Corp.10/24/2009Michael Fay
  Q: Good Day, I have an S-Corp than I have had for 8 years. I have found no alternative, do to this raw ...
  A: Linda As you probably know, your question is a legal one as well as a financial one, and I want to ...
LLC10/24/2009Michelle Dunn
  Q: My friend had a business that was an LLC. Her partner got a credit card without her knowledge and ...
  A: Debbie, If she had a partner but was an LLC and not a partnership, she must have had some type of ...
Client won't pay10/23/2009Michelle Dunn
  Q: I have a client who paid me half the fee in a timely way. But the second half, $5,000, is now ...
  A: Jennifer, If you have a signed letter of agreement or a signed contract, you would take her to ...
Personal liability for corporate debt10/23/2009Michael Fay
  Q: We have a small business which is incorporated and have been experiencing financial difficulty. We ...
  A: Anna Your question is a legal one as well as a financial one, and I want to begin by saying that I ...
Client won't pay10/23/2009Michelle Dunn
  Q: I have a client who paid me half the fee in a timely way. But the second half, $5,000, is now ...
  A: Jennifer, Go to the post office and get one of the red, white and blue priority mail flat rate ...
RE;10/20/2009Michelle Dunn
  Q: Can a Creditor (fortune 500 corporation) after 5 years notify a debtor (small corporation) that a ...
  A: Sharon, It depends on the type of debt and the state the debt is in or where the debt was incurred. ...
Investment in LLC10/17/2009Christine Janklow
  Q: I just lost my job and was looking for some business opportunities. I am talking to a used car ...
  A: Jai: Thanks for your question. I am not an attorney and can not comment on the legal issues you have ...
Personal Guarantee10/9/2009Christine Janklow
  Q: An employee took out a personal guarantee on an American Express card and included the Company name ...
  A: Tom: Thank you for your question. As the credit was taken on behalf of the business and used for ...
business debt questions10/7/2009Christine Janklow
  Q: I am in a real jam, I was part of a Missouri S CORP and I help our VP get a vehicle as personal ...
  A: Michael: Thanks for your inquiry. It seems the first thing you need to do is to contact the DMV in ...
Collection Salary10/5/2009Michelle Dunn
  Q: What would be the average yearly salary of a collector who has been in the banking and credit union ...
  A: I only have a couple of part time collectors now because of the explosion on the consulting/training ...
Collection Salary10/1/2009Michelle Dunn
  Q: What would be the average yearly salary of a collector who has been in the banking and credit union ...
  A: That depends on many things. Are you experienced in first party collections and looking to be a ...
Collection Salary9/30/2009Michelle Dunn
  Q: What would be the average yearly salary of a collector who has been in the banking and credit union ...
  A: Lucille, That depends on many things. Are you experienced in first party collections and looking to ...
Sole Propietor but did not personal gurantor credit debt.9/29/2009Christine Janklow
  Q: I own a business which lost money the last two years as a sole proprietor. In fact I may have to ...
  A: Kevin: Thank you for your question. The answer is simple and I am quiet surprised your legal counsel ...
Would like to settle9/29/2009Christine Janklow
  Q: I have been out of a job since May 2009. I have been up to date with my credit card's above minimum ...
  A: Geoffrey: Thank you for your question. Based on the situation you described, it would not be a bad ...
Can a store that is now out of business collect on a debt?9/28/2009Christine Janklow
  Q: In 2006, my husband %26 I purchased some furniture from the local Gambles/True Value. When we ...
  A: Christina: Thank you for your question. Based on the information you provided, you need to do two ...
home based collection company9/27/2009Michelle Dunn
  Q: I am starting a home based collection company,and i need to buy some good debt collection paper. ...
  A: As a home based or outside office based agency, if you are going to buy debt be sure you are ...
collecting debit9/22/2009Michelle Dunn
  Q: i am a photographer and recently did a campaign for a client. i invoiced the client and the client ...
  A: John, Your rights depends on a few things, do you have a signed contract or agreement? What does the ...
Bank set off9/21/2009Christine Janklow
  Q: Can my bank use money from my IRA retirement accounts to off set a unsecured credit card past due ...
  A: Jon: I am not an attorney, so I can't say for sure if your assets would be exempt under a Ch. 7 ...
Bank set off9/15/2009Christine Janklow
  Q: Can my bank use money from my IRA retirement accounts to off set a unsecured credit card past due ...
  A: Jon: Thank you for your inquiry. Technically, your Social Security benefits (which retirement ...
Training9/15/2009Michelle Dunn
  Q: I have been a cash application manager for 8 years. I am looking to broaden my qualifications as I ...
  A: Lisa, Due to the recession many people are taking advantage of online training to save on travel ...
business debt collection9/14/2009Michelle Dunn
  Q: I am a small proprietor that has recently closed my store front and run my business from my home to ...
  A: Karen, If you are really unable to pay what they are asking, the judge will look at your finances ...
Going through business buyout9/10/2009Christine Janklow
  Q: I opened a restaurant in 2002 with a partner that had no credit. So I took out 4 credit cards the ...
  A: Lori: Thank you for your question. So your business debt won't likely show up on a personal credit ...
Late / Finance Charges9/8/2009Michael Fay
  Q: In dealing with a debt of a "Yellow Page" publisher that has been turned over to a collection ...
  A: I am not an attorney, nor am I a debt collector, but I do know that you are blending the two ...
old business credit card debt9/8/2009Christine Janklow
  Q: Our small business incorporated as an S-corp in 2008. We bought the ...
  A: Mark: Thank you for your inquiry. Your situation is slightly complicated because based on the ...
Business debt9/4/2009Michelle Dunn
  Q: Since 1995 my husband & I own a small company. Around 2007 we aquired alot of debt through our ...
  A: Mysti, If you are paying COD for purchases while you pay down a past due balance, it is very ...
personal quarantee8/27/2009Christine Janklow
  Q: This is my second question. Is there any way to transfer personal guarantee to the partner of the ...
  A: Anna: Thank you for your question. To the best of my knowledge, there is no way to transfer your ...
personal guarantee8/27/2009Michelle Dunn
  Q: I know that was very stupid of me, I personally guarnateed loans for my business. Now I can't make ...
  A: Anna, If you personally guarantee any type of loan you are personally responsible. What happens ...
credit repair8/25/2009Michelle Dunn
  Q: did you or do you have a credit repair book for sale?
  A: Yes, I have a Fix your Credit special report that gives you the steps to take in order to fix your ...
SBA loan forgiveness8/21/2009Christine Janklow
  Q: I read in one of your answers about a offer and compromise settlement, what is that? My business is ...
  A: Cheri: It seems that you have spent considerable time trying to gain some concessions, and for the ...
Offer & Compromise8/20/2009Christine Janklow
  Q: I read in one of your answers about a offer and compromise settlement, what is that? My business is ...
  A: Cheri: Thank you for your inquiry. I regret your business is not doing well enough presently. You ...
s-corp/personal foreclosure8/18/2009Christine Janklow
  Q: I own a house with another person and we would both like to sell, we are stuggling greatly to stay ...
  A: Douglas: Thank you for your question. Sorry for your situation. You are like millions of homeowners, ...
Credit card debt guarantor8/15/2009Christine Janklow
  Q: My client has been in business as a Texas corporation for 15 years. The corp. recently failed and ...
  A: I don't know the specifics of terms of settlement for this account, but if you say the creditor is ...
Business debts and personal guarantee8/5/2009Christine Janklow
  Q: I have a business that had a very bad last 12 months, and all of our various credit facilities are ...
  A: Troy: Thank you for your inquiry. I regret that your business is suffering, no doubt due to present ...
business credit card debt8/5/2009Michael Fay
  Q: I had a bank of america business credit card that I could not pay. My partner and I have a joint ...
  A: Correct. Because this is a general purpose account there is no way to identify the source of the ...

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