AboutMichelle Dunn Expertise As one of the Top 5 Women in Collections, one of the Top 50 Collection Professionals of 2007, and winner of the 2007 Business Excellence award, I can answer any questions about debt, debt collection, improving business credit, creating a credit policy, enforcing a credit policy and collecting on past due accounts. I can also answer questions in regards to starting a debt collection agency since I have been a bill collector for over 21 years, started and ran my own collection agency for 8 years, and maintain my 11 year old American Credit & Collections Association for members of the credit & debt collection industry. I am also the author of the popular and award winning book "Starting a Collection Agency, how to make money collecting money" now on it's 3rd edition. This book has won a the Writers Digest self published award as well as the 2007 New York Book Festival Award.
I am a repeat contributor to the Wall Street Journal, and have been featured on NPR as well as many other national radio and television programs. I have also been featured in national publications such as the Wall Street Journal, Forbes, Smart Money, MSNBC and much more. I have 12 published books to my name and am an accomplished speaker and consultant. I currently write 9 columns for newspapers, magazines and online portals worldwide.
Experience I have over 21 years experience in debt collection, I started and ran my own collection agency for 8 years and I am the Executive Director of my American Credit & Collections Association that I founded in 1998. www.credit-and-collections.com
Organizations The American Credit & Collections Association LLC, I was also a member of the American Collectors Association and Plymouth Chamber of Commerce for 9 years. I am a member of many writing groups as well as my local Women Inspiring Women chapter. I am a member of Know More Media as an expert for their blog on business credit.
Publications Business NH Magazine, Smart Money Magazine, MSNBC, CNN, Forbes.com, The Wall Street Journal, Home Business Magazine, Entrepreneur Magazine and website, many books, newspapers and television programs as well.
Education/Credentials I have written 12 books in my collecting money series and one for Entrepreneur Press called the Ultimate Credit and Collections Handbook.
Awards and Honors My book Starting a Collection Agency, how to make money collecting money won an award from Writers Digest and the 2007 New York Book Festival in the "How to" category. I have won 2 awards from Dun & Bradstreet and Governor Jean Shaheen. I was nominated as one of the Top 5 Women in Collections in 2007 as well as having been selected as one of Collection Advisor's Top 50 Collection Professionals for 2007.
Question Michelle, we are getting ready to roll out a B2B collection
agency (BizCollections.com) and if you have experience in
small business or B2B collections could I speak with you for
about 30 min on Monday or Tues (would be glad to pay or
join). Thanks.
PS. Just basic questions such as:
- Do we need any licensing if no consumer collections?
- Do we need bonding if B2B or only if a client wants it?
- Do you have example agent agreements on your site we could
tailor?
- Any interstate issues we need to be cautious of if B2B?
- Any issues in our threatening to report matters to D&B?
- Are we required to send Cease & Desists to previous
agencies if B2B or just good practice?
Do we need any licensing if no consumer collections?
Yes, if the state requires it.
- Do we need bonding if B2B or only if a client wants it?
YOu need to be bonded if that state requires it.
- Do you have example agent agreements on your site we could
tailor?
I have some in my book, "The First book of Effective Collection Agency Letters & Forms" there may be some available online if you do a search as well. The contracts and letters in my book have been reviewed by attorney's and were used by agencies in the past with the most effectiveness.
- Any interstate issues we need to be cautious of if B2B?
Licensing and bonding.
- Any issues in our threatening to report matters to D&B?
What do you mean by threatening to report?
- Are we required to send Cease & Desists to previous
agencies if B2B or just good practice?
I don't understand this question. Do you mean if the account is a second placement?
