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About Michelle Dunn
(Top Expert on this page)

Expertise
As one of the Top 5 Women in Collections, one of the Top 50 Collection Professionals of 2007, and winner of the 2007 Business Excellence award, I can answer any questions about debt, debt collection, improving business credit, creating a credit policy, enforcing a credit policy and collecting on past due accounts. I can also answer questions in regards to starting a debt collection agency since I have been a bill collector for over 21 years, started and ran my own collection agency for 8 years, and maintain my 11 year old American Credit & Collections Association for members of the credit & debt collection industry. I am also the author of the popular and award winning book "Starting a Collection Agency, how to make money collecting money" now on it's 3rd edition. This book has won a the Writers Digest self published award as well as the 2007 New York Book Festival Award. I am a repeat contributor to the Wall Street Journal, and have been featured on NPR as well as many other national radio and television programs. I have also been featured in national publications such as the Wall Street Journal, Forbes, Smart Money, MSNBC and much more. I have 12 published books to my name and am an accomplished speaker and consultant. I currently write 9 columns for newspapers, magazines and online portals worldwide.

Experience
I have over 21 years experience in debt collection, I started and ran my own collection agency for 8 years and I am the Executive Director of my American Credit & Collections Association that I founded in 1998. www.credit-and-collections.com

Organizations
The American Credit & Collections Association LLC, I was also a member of the American Collectors Association and Plymouth Chamber of Commerce for 9 years. I am a member of many writing groups as well as my local Women Inspiring Women chapter. I am a member of Know More Media as an expert for their blog on business credit.

Publications
Business NH Magazine, Smart Money Magazine, MSNBC, CNN, Forbes.com, The Wall Street Journal, Home Business Magazine, Entrepreneur Magazine and website, many books, newspapers and television programs as well.

Education/Credentials
I have written 12 books in my collecting money series and one for Entrepreneur Press called the Ultimate Credit and Collections Handbook.

Awards and Honors
My book Starting a Collection Agency, how to make money collecting money won an award from Writers Digest and the 2007 New York Book Festival in the "How to" category. I have won 2 awards from Dun & Bradstreet and Governor Jean Shaheen. I was nominated as one of the Top 5 Women in Collections in 2007 as well as having been selected as one of Collection Advisor's Top 50 Collection Professionals for 2007.

   

You are here:  Experts > Business > Small Business Information > Business Debt

Questions Answered By Expert  Michelle Dunn 
In Category  Business Debt

SubjectDate Asked

Debt Placement11/19/2009
  Q: I am woman in the process of starting my own home based collection agency. I have been in debt ...
  A: Jim, I am not sure if you are asking where you can buy debt or if you are going to work on a ...
Client won't pay11/16/2009
  Q: I have a client who paid me half the fee in a timely way. But the second half, $5,000, is now ...
  A: Jennifer, If you have a signed letter of agreement and they did not respond to your demand letter, I ...
breach of contract11/11/2009
  Q: Our company has a signed contract with a customer. Special ordered materials were purchased and ...
  A: Deborah, If you have a signed contract that provides for the customer being responsible for any ...
software11/2/2009
  Q: I am looking at "EZCollector" and "Collect" software, which would you recommend for a new agency?
  A: I have never used EZCollector, but I have used Collect! When I started my agency I purchased ...
LLC10/24/2009
  Q: My friend had a business that was an LLC. Her partner got a credit card without her knowledge and ...
  A: Debbie, If she had a partner but was an LLC and not a partnership, she must have had some type of ...
Client won't pay10/23/2009
  Q: I have a client who paid me half the fee in a timely way. But the second half, $5,000, is now ...
  A: Jennifer, If you have a signed letter of agreement or a signed contract, you would take her to ...
Client won't pay10/23/2009
  Q: I have a client who paid me half the fee in a timely way. But the second half, $5,000, is now ...
  A: Jennifer, Go to the post office and get one of the red, white and blue priority mail flat rate ...
RE;10/20/2009
  Q: Can a Creditor (fortune 500 corporation) after 5 years notify a debtor (small corporation) that a ...
  A: Sharon, It depends on the type of debt and the state the debt is in or where the debt was incurred. ...
Collection Salary10/5/2009
  Q: What would be the average yearly salary of a collector who has been in the banking and credit union ...
  A: I only have a couple of part time collectors now because of the explosion on the consulting/training ...
Collection Salary10/1/2009
  Q: What would be the average yearly salary of a collector who has been in the banking and credit union ...
  A: That depends on many things. Are you experienced in first party collections and looking to be a ...
Collection Salary9/30/2009
  Q: What would be the average yearly salary of a collector who has been in the banking and credit union ...
  A: Lucille, That depends on many things. Are you experienced in first party collections and looking to ...
home based collection company9/27/2009
  Q: I am starting a home based collection company,and i need to buy some good debt collection paper. ...
  A: As a home based or outside office based agency, if you are going to buy debt be sure you are ...
collecting debit9/22/2009
  Q: i am a photographer and recently did a campaign for a client. i invoiced the client and the client ...
  A: John, Your rights depends on a few things, do you have a signed contract or agreement? What does the ...
Training9/15/2009
  Q: I have been a cash application manager for 8 years. I am looking to broaden my qualifications as I ...
  A: Lisa, Due to the recession many people are taking advantage of online training to save on travel ...
business debt collection9/14/2009
  Q: I am a small proprietor that has recently closed my store front and run my business from my home to ...
  A: Karen, If you are really unable to pay what they are asking, the judge will look at your finances ...
Business debt9/4/2009
  Q: Since 1995 my husband & I own a small company. Around 2007 we aquired alot of debt through our ...
  A: Mysti, If you are paying COD for purchases while you pay down a past due balance, it is very ...
personal guarantee8/27/2009
  Q: I know that was very stupid of me, I personally guarnateed loans for my business. Now I can't make ...
  A: Anna, If you personally guarantee any type of loan you are personally responsible. What happens ...
credit repair8/25/2009
  Q: did you or do you have a credit repair book for sale?
  A: Yes, I have a Fix your Credit special report that gives you the steps to take in order to fix your ...
RE; CAN A DEBT COLLECTION AGENCY COME AFTER ME PERSONALLY AFTER MY COMPANY HAS CLOSED?8/1/2009
  Q: I had a 40% stake in a S corporation incorporated in Virginia, recently my business had to shut due ...
  A: Rena, If anyone has a court order against you they can attach property, bank accounts or any other ...
corporate v. personal debt7/28/2009
  Q: My husband and I each own 50% of the shares in a medical corporation. He is no longer working, yet ...
  A: Sheri, Any debts he signed for personally, he could be responsible personally. When the company let ...
Cant pay or wont pay7/18/2009
  Q: I'm a collector for my countries tax department (... I hear some boos coming! lol). I've been a ...
  A: Richard, The best way of differentiating between the "can't" pay and the "won't" pay debtors is to ...
Money Owing7/18/2009
  Q: I have started a home cleaning business about 3 months ago and have a client who has not paid me ...
  A: Jacqueline, Did you have this customer sign a contract, agreement or a credit application? I would ...
bills owed, fees for late payment6/29/2009
  Q: I have a client who does not pay on time. He will go on extended vacations and not send payment. I ...
  A: Debbie, It is different in each state, check with your local bank or state offices to see what the ...
bills owed, fees for late payment6/26/2009
  Q: I have a client who does not pay on time. He will go on extended vacations and not send payment. I ...
  A: To legally charge interest or any late fees you must let the customer know about those charges or ...
Collections6/14/2009
  Q: Mrs Dunn,my name is Charles i have been in the collections field for about 20 years or so.I stated ...
  A: I had saved $10,000.00 before I started my agency and I kept my day job for 6 months. I also had an ...
Michelle, question.6/12/2009
  Q: Michelle, we are getting ready to roll out a B2B collection agency (BizCollections.com) and if you ...
  A: Michael, Yes, I offer consulting on starting an agency. You can check out my fees at ...
business credit card - personal liability6/10/2009
  Q: Myself and two relatives started a retail business in 2005. We incorporated the business from the ...
  A: Wendy, Look at the paperwork you all filled out and signed when you opened the card. Did any of ...
Collection Software6/10/2009
  Q: Can you suggest/recommend any good collection software I can look into for the collection services I ...
  A: Sheila, Check out the collection software I have listed on my resources page, it gives you a ...
Confession of Judgment6/8/2009
  Q: Confession of Judgment I have a few business clients that I have provided consulting services to ...
  A: Steven, 1. You don't need them to but if they signed a contract as a business entity, you cannot go ...
Debt of LLC6/8/2009
  Q: We have a LLC company that due to the economy has been suffering severely. We fell behind on our ...
  A: LB, If you owe the money, you would have to pay the balance for the debt go "go away". If you ...
collection services5/28/2009
  Q: I already owned a small medical billing business and want to add collection services to my business. ...
  A: Sheila, Start researching everything you can about starting a collection agency, read books, trade ...
home based collection agency5/6/2009
  Q: However, when I called the 3 major credit bureaus about opening an account to report delinquent ...
  A: If your home based collection agency is at your kitchen table you will not be able to set up an ...
reporting to credit bureaus4/28/2009
  Q: I am a new collection agency and was wondering what steps I need to take to be able to report to the ...
  A: I did start and run my agency from home. You don't want to "get around" this you want to make sure ...
reporting to credit bureaus4/20/2009
  Q: I am a new collection agency and was wondering what steps I need to take to be able to report to the ...
  A: If you don't have my book, you can just visit the 3 credit bureaus websites and apply to become a ...
collection fees to debtor4/15/2009
  Q: I have a client who is asking if they can add my collection fee to the debtor's past due balance. ...
  A: Nicole, If the collection fees was expressly provided for in the signed contract with the debtor ...
1099 Contractor Debt4/14/2009
  Q: First of all, I am a Petroleum Landman, considered a 1099 Contractor, and have a contract with a ...
  A: Kevin, When you say you agreed to a 10 month payout, did they also agree? Was it in writing with ...
personal guarantee4/6/2009
  Q: I was a secretary of a family owned company in Michigan where I did several credit applications for ...
  A: Ann, When you sign a personal guarantee, you are personally guaranteeing that if a company cannot ...
Advanta Credit Card4/4/2009
  Q: I have an Advanta Business Credit Card and have only been able to pay $200.00 of the $700.00 per ...
  A: Any creditor that you owe money to can accept payment arrangements or lesser payment amounts but ...
Collection of Business Debts4/2/2009
  Q: I have several questions... 1) If a business creditor comes after me personally (LLC - sole member) ...
  A: If you signed a personal guarantee and the business defaults you would be personally responsible for ...
Collection of Business Debts4/2/2009
  Q: I have several questions... 1) If a business creditor comes after me personally (LLC - sole ...
  A: Terri, 1. No, unless you used your personal credit when applying for the credit line that created ...
business debt4/1/2009
  Q: Can unsecured business credit card debt be reported and placed on my personal credit history? ...
  A: Barbara, If you are the principal or owner of the corporation this could be on your personal credit. ...
Company card debt applied to personal wages3/31/2009
  Q: My husband works for a very large multinational company. his dept is based in "North America." his ...
  A: Alitia, Since the card is a business credit card and not in your husbands name he would not be ...
business debt3/31/2009
  Q: Can unsecured business credit card debt be reported and placed on my personal credit history?
  A: Barbara, It depends on the formation of your business, was it an LLC, Corporation or maybe a sole ...
who is responsible?3/28/2009
  Q: It has been over a year now that my husband entered into a business deal where he took control of a ...
  A: Yes, if the card is in your name or the business name that you purchased, you are responsible. In ...
Purchasing Debt??3/26/2009
  Q: I am looking at starting a collection agency in a small town in ND, and I am looking at purchasing ...
  A: The sellers I have talked to are all advising against purchasing debt at this time, but you can look ...
business debt3/24/2009
  Q: My husband died last year and before he died, turned the business over to me (a sole ...
  A: Since you were married and the business was legally left to you, you would now be responsible for ...
Finding Current Address for Old Debt3/24/2009
  Q: A customer left the state (SD), leaving a $2500 auto repair bill. We're not sure where he went. Do ...
  A: Maria, Check your credit application for any information such as a job that you can call for ...
Business Debt3/15/2009
  Q: We and my husband owned a business and closed in 2003. A credit card account with American Express ...
  A: Sandra. Look at the contract and paperwork you signed when you signed the application with them. In ...
out of state collections3/10/2009
  Q: I have a small graphic design business and have been in business for many years. I have a client ...
  A: Roger, I would contact an agency in MD to work the account for you. Most agencies are licensed to ...
AR outsourcing3/10/2009
  Q: I am a new collection agency and I wanted to include AR outsourcing as a service I offer. After ...
  A: Nicole, When I offered A/R Outsourcing I wasn't able to find many companies that did it either. i ...
Co-sign on business?3/10/2009
  Q: my in laws have co signed on thier son's business and it's just been losing money for 2 long years. ...
  A: Dan, When you co-sign you are signing to guarantee payment if the person signing cannot make the ...
CPA invoice3/6/2009
  Q: My wife and I owed a business where we used a CPA. The business ultimately closed. Several years ...
  A: Before the account is placed for collections I would try to resolve it and come u with a settlement ...
collection on small business3/3/2009
  Q: I own a small business that is incorporated. Due to the economy I got behind on an advertising bill ...
  A: Tia, If the amount they are asking for is 3x the amount you owe, request verification or proof of ...
Collection from owner & company, or just guarantor?2/26/2009
  Q: My mother opened up a credit card with my LLC (I am the owner) and spent $25,000 on it. She is not ...
  A: Stephanie, If your mother was a managing member of the LLC and personally guaranteed the debt, the ...
Collection from owner & company, or just guarantor?2/23/2009
  Q: My mother opened up a credit card with my LLC (I am the owner) and spent $25,000 on it. She is not ...
  A: Unless your mother was listed as an authorized agent in your LLC she would not have been able to ...
corporate business card debt2/23/2009
  Q: We are a corporation that has a business credit card debt. We are in the process of closing because ...
  A: Kate, Your first course of action would be to pull your paperwork on this account, find out if it ...
Collecting past due from a buisness which is now out of business2/20/2009
  Q: I am currently attempting to collect a past dept from a company who has just closed up. I currently ...
  A: Brian, You can take the account back from the collection agency and depending on the type of ...
Debt collection2/15/2009
  Q: Can an debt collecting attorney sue a debtor before notifying the debtor verbally or in writing ...
  A: This would depend on the state and those state laws, but if they are sueing on behalf of a creditor ...
need answer2/9/2009
  Q: i am working in collection agency for resurgent capital services ........ and i am findin.so, ...
  A: Jagjit, If a consumer is filing bankruptcy, ask them for the lawyers name and phone number and ...
debt2/3/2009
  Q: I am worried about losing my job as most people these days. If so, I will not be able to pay credit ...
  A: James, The only way any creditor can attach your assets, such as bank accounts (any, wages, or put ...
Business Debt2/3/2009
  Q: I am thinking of dissolving my "C" corporation, but it still has outstanding debt (credit cards). I ...
  A: A, No matter how you dissolve, go out of business, close your doors or otherwise, you are ...
Defunct Florida LLC being dissolved and non guaranteed debt2/2/2009
  Q: First of all G-d bless you for all your invaluable time, knowledge and advice. Simple questions I ...
  A: Paul, When you say non-guaranteed, do you mean unauthorized bill? Did anyone set up an account with ...
Lein1/28/2009
  Q: Your question was First of all thank you for your help. I had a business in Massachusetts which was ...
  A: George, When you sign a personal guarantee you are committing to paying for a business expense ...
Debt Purchased by Arrow Financial1/24/2009
  Q: I have an old credit card debt that was bought by Arrow Financial Services. I have a few questions ...
  A: Kristin, 1. The date opened can be the date the account was started or the date the original ...
Credit Cards1/16/2009
  Q: Is it better for your credit score when you pay off a credit card and do not want to use it, to ...
  A: It is better for your credit score if you pay off the account and then voluntarily close the ...
Small Business Credit Cards & Authorized Users1/15/2009
  Q: very much appreciated. I have a small business credit card with a $46,000 limit, and recently ...
  A: 1. Anyone who does credit reporting does not need a SS# to report. Just a name, birth date, ...
collections1/13/2009
  Q: i would like to know is there a statute of limitations, on credit card collections, for the state of ...
  A: Stuart, Statute of limitations in Ca : Open account reduced to writing (Credit card contract) 4 ...
no contract debt collection1/8/2009
  Q: I did some remodeling work for a residential home owner in Utah and I gave the customer a bill but ...
  A: Your first step might be to try to work with the customer to find out if there is anything you can ...
no contract debt collection1/8/2009
  Q: I did some remodeling work for a residential home owner in Utah and I gave the customer a bill but ...
  A: James, Did you have any written agreement BEFORE any work was done? If so, you can use that as well ...
out of state check12/30/2008
  Q: I own a small business and sell online. A customer sent me a check, received her merchandise, then ...
  A: Lisa, You can place the account with a collection agency or take her to small claims court depending ...
statute of limitations on old business debt12/30/2008
  Q: Is there a statute of limitations on "business debt" in the state of Utah?
  A: Cindy, Each state has its own laws on debts including business debts. the statute of limitations ...
SBA Loan settled, now in collections12/23/2008
  Q: About a year ago I settled a SBA loan through the "Offer and Compromise" which released my personal ...
  A: Since you have provided paperwork and sent a cease & desist which they are ignoring, (illegal) give ...
SBA Loan settled, now in collections12/18/2008
  Q: About a year ago I settled a SBA loan through the "Offer and Compromise" which released my personal ...
  A: All you have to do is send them the paperwork showing you settled the loan and the release of the ...
collecting at a dentist office12/11/2008
  Q: I an am office manager at a dentist office and we currently do not have an agency, we had one before ...
  A: Jennifer, You can have your own in house collectors that would collect on behalf of the dental ...
collection agency marketing12/4/2008
  Q: Michelle, I am starting up a new collection agency, targeting consumer debt(retailers, medical, ...
  A: When I had my agency I collected mostly consumer debt, right now you should n have any problems ...
collection agency marketing12/2/2008
  Q: Michelle, I am starting up a new collection agency, targeting consumer debt(retailers, medical, ...
  A: Randy, Right now with businesses everywhere looking for collection agencies, this should be an easy ...
Suing for personal loan11/19/2008
  Q: He owes me $7,500. He has been collecting Calif Unemploymnent Insurance for almost a whole year now. ...
  A: Rafael, If he claims your debt in his bankruptcy, you would not be able to do that. You might want ...
repo vs late pays11/17/2008
  Q: my former wife is running 60 to 90 days late on her vehicle and she really can not afford it. Is she ...
  A: Chris, When you have a vehicle repossessed, that does not stop the payments. Many people think if ...
collection agency recommendations or sources11/17/2008
  Q: I own a small membership based service business. Approximately 10% of my member accounts are in ...
  A: Jessie, If you have an account with any or all of the 3 credit bureaus, you can report your own ...
Negotiating a judgment lien settlement11/16/2008
  Q: Dunn -- We have a judgment lien on our home (for an unsecured debt) that is eight years old. The ...
  A: Julia, I would highly recommend you visit an attorney for a free consultation or visit the ...
Default11/15/2008
  Q: I sold my business in 11/07 and got a substantial amount down, however we financed the rest for an ...
  A: Ed, I had this exact same thing happen to me. Go back to the closing attorney and make sure you have ...
collection agency recommendations or sources11/13/2008
  Q: I own a small membership based service business. Approximately 10% of my member accounts are in ...
  A: Jessie, I have a map of collection agencies that are members of my Credit & Collections Association ...
Gave a supplier a $12000 deposit, did not deliver goods11/10/2008
  Q: On march of this year, we gave a purchase order to a supplier that we have dealt with in the past. ...
  A: Ricki, Since you have placed the account with a collection agency, first talk to them and find out ...
Personal guarantee of business debt11/7/2008
  Q: I applied for a business credit card at a former place of employment about 9 years ago. The card ...
  A: Marla, If you signed a Personal Guarantee you would be liable for the debt that is covered by that ...
business credit card debt11/6/2008
  Q: In california I was president of a corporation and signed a guarantee of payment. the company closed ...
  A: Carl, If you signed a Personal Guarantee you would be liable for the debt that is covered by that ...
Credit Dispute question11/5/2008
  Q: If i dispute debts on my credit report that are like 5 to 6 years old, can they be readded for ...
  A: If the debt is valid, you can pay and ut will not be deleted, it will just show paid in full. It ...
Business Debt??11/3/2008
  Q: 000 on credit cards and we have no assets but the business equipment is in our name personally and ...
  A: You can close a business while you have debt but you will have to continue to make the payments on ...
Past due Debt11/1/2008
  Q: I charge my clients a 2% monthly late fee on past due amount after every 30 days. My office is in ...
  A: Billy, Check with your states Attorney General for the maximum you can charge in your state, also ...
LLC: Personal Liability for Business Credit Card Debt10/30/2008
  Q: My business, sadly, is failing and I am becoming increasingly concerned with the liability of my ...
  A: Normally if you agree to a settlement and the credit card company agrees to a settlement, it would ...
Old Debt10/27/2008
  Q: I have and old debt that a collection agency tried to collect. The creditor wrote off this account ...
  A: Ruth, It sounds as though there may be a judgment already? If you did not show up to court, the ...
average collection rate10/26/2008
  Q: Michelle, I've been researching the option of starting a collection agency. I believe I've read it ...
  A: Chris, That depends on so many factors such as what types of debts you are trying to collect, what ...
LLC: Personal Liability for Business Credit Card Debt10/25/2008
  Q: My business, sadly, is failing and I am becoming increasingly concerned with the liability of my ...
  A: Dee, Yes, you would be liable if the cards are in your name or in your business name with you as the ...
.:: BILL COLLECTION ::.10/22/2008
  Q: After read some of your posts and researching on the internet i felt that you are the right person ...
  A: Santosh, I would do some research on Foresight Debts Collections Inc. for example, check them out at ...
Judgement10/21/2008
  Q: I have a "Civil Judgement" against me by FCNB/Spiegel. It's still on file, will not be deposed until ...
  A: Susan, The only way they will stop trying to collect on this debt is if you have paid it or do pay ...
Collecting $$ owed before a business goes bankrupt10/18/2008
  Q: I am an independent contractor and I perform long-term projects at financial institutions with a ...
  A: Send a demand letter that is very detailed and send that by USPS Priority Mail with delivery ...
Collecting $$ owed before a business goes bankrupt10/16/2008
  Q: I am an independent contractor and I perform long-term projects at financial institutions with a ...
  A: Jo, Since they claim to have paid you, call and ask them for the check number, amount of the check, ...
Used car dealership owes my business for services.10/16/2008
  Q: I run a mobil locksmith business from my home in Colorado. A local used car dealership requested my ...
  A: If you hire a collections attorney or a collection agency, the only way you can add the fees to the ...
investing in debt and collecting from home10/14/2008
  Q: michelle i read and respect your experience. and would love to have some of your insight. i have a ...
  A: Dan, right now is a very bad time to purchase debt and try to collect on it. The people I know that ...
Dealing with Collectors for a business dabt10/13/2008
  Q: I work for a small company who signed a contract with a telephone servie provider that went under. ...
  A: Kathy, The owner will have to deal with them rather than you. 1. The only thing you can do is send ...
business credit card debt10/13/2008
  Q: I had a business for several years. Business was slowing down so I opened a similar but different ...
  A: Sean, The credit card companies won't transfer the cards, until the debt is paid off. The debt is ...
buy debt10/6/2008
  Q: Good Evening I have recently bought a couple of your books and i really enjoy the infomation i have ...
  A: Joe, Right now is a bad time to purchase debt. The company I normally refer people to contacted me ...
I want to know?9/30/2008
  Q: LLC and the one thing I'm having problems with is preparing a script to say to debtors when calling ...
  A: Rachel, If you have sent them a demand letter before your first call outlining the mini-miranda, you ...
concerning business being sued9/28/2008
  Q: my wife sued a auto garage that did some work,they intern did damage to get more money out of us.We ...
  A: You will have to find out if when the business was sold, did the debts get sold with the business. ...
collecting in other states9/25/2008
  Q: Is it required to be licensed and/or bonded to collect across state lines? I am in Washington ...
  A: Yes, it is required by federal and state law to be licensed in the states you are collecting in. ...
start up cost9/12/2008
  Q: I am thinking about starting up a collection agency. What is the start up cost? I have an office ...
  A: I have some resources that will help you. http://www.credit-and-collections.com/startup-tips.html ...
Collected Past Due Accounts9/9/2008
  Q: They are generally not very large (200-1000) but we are unsure of the best course of action for ...
  A: Depending on what your terms are, I would make a phone call when the account becomes past due, ...
My right to collect a debt as a business owner9/9/2008
  Q: I am a small cleaning company. My fiance and I were in this company together but we have now gone ...
  A: If you are trying to collect from a customer you must have a paper trail. Provide the customer with ...
Business Debt9/4/2008
  Q: I am in business with 2 other relatives. If one of the other relatives has credit card debt taken ...
  A: Wayne, Yes, any debt that includes the business name would be the responsibility of the business. If ...
EIN and business credit9/2/2008
  Q: My husband recently obtained an EIN number for his business. Although now that we have things ...
  A: Valerie, Most Entrepreneurs or new small business owners don’t realize that their personal credit is ...
being sued by a bankrupt company8/29/2008
  Q: I just received a letter to appear in court for a delinquent credit card bill. The bill was for a ...
  A: Ann, When you go to court bring your documentation that supports that your company went out of ...
opening up my collection agency out of my home8/26/2008
  Q: Michelle thank you so very much for taking the time to help me try to reactivate my collection ...
  A: Terry, You can either purchase debt or work on a commission, which ever you would rather do and ...
Business debt8/26/2008
  Q: I have invested almost $100k on a dry cleaning business with my partner. Now, the business is not ...
  A: You may want to consult with an attorney. Is the business a corporation, LLC or S corp or some other ...
LLC credit card debt8/25/2008
  Q: My husband has a single member llc in Michigan. We are closing down the business and have $25,000 ...
  A: Amy, Though I am not an expert on LLC's this is what I do know. Being an LLC does offer some ...
Guarantor for business debt8/14/2008
  Q: I happen to be a guarantor on a business loan that my company took out (outstanding balance is about ...
  A: Ron, You should find your signed copy of the guarantor agreement and visit an attorney in your ...
payment of debts8/11/2008
  Q: My company is a small llc that does concrete foundations. we used a hispanic in March to finish some ...
  A: I would highly suggest you have a consultation with an attorney, most are free for a consultation. ...
Scared to death8/10/2008
  Q: I have been toying with the idea of being a debt collector here in California for a couple of years. ...
  A: This question is asked frequently on my forum, and I know there are companies that offer this ...
Collection reference material8/8/2008
  Q: Michelle- I am the director of a large cardiology practice with a huge number of accounts receivable ...
  A: Gregg, Check with these companies, though I am not sure if you have to be a collection agency or PI ...
applied for business credit card with personal signature8/6/2008
  Q: I've got into a situation like this. I joined a company several years ago and applied on the ...
  A: If you can prove the charges were made by the other party without your knowledge or consent you may ...
Seizure of rental furniture7/30/2008
  Q: Since collection agencies do not follow FDPCA guidelines when it comes to commercial collections. ...
  A: Natalie, Not all collection agencies violate the FDCPA. Yes, third party collectors must adhere to ...
commercial collection activity7/29/2008
  Q: I rented office furniture for my corporation that never launched. Furniture company hired a ...
  A: Nathalie, You should look at your lease and/or contract and also visit an attorney and bring your ...
help me open up my own collection agency out of my own home7/25/2008
  Q: MICHELE YOU HAVE BEEN A BLESSING TO COME IN TO MY LIFE TODAY. I've had my collection agency sitting ...
  A: Teresa, To buy blocks of debt check out Charge Off Clearing house at ...
Marketing Debt Collection Agencies7/23/2008
  Q: I am a student doing a summer consulting internship at University of Glasgow. I am working on ...
  A: Susana, Yes, networking is extremely important in this industry along with all the other marketing ...
getting rid of the debt!!!!6/20/2008
  Q: I own a small landscaping business and have some debt I would like to get rid of in order to ...
  A: Are these business credit cards in your business name that you want to continue to use or do you ...
owed money6/12/2008
  Q: i have a window treatment business, around 2 weeks ago i delivered and installed window treatments ...
  A: Sal, I would call her and tell her you will be stopping by the residence where you delivered the ...
my corporations debt6/11/2008
  Q: Michelle, i own 50% of the stock in a real estate title company. i have a company that i ordered ...
  A: Rick, Is your company, the one that billed them, a sole proprietorship or an LLC or some other ...
Collecting debt on a business that has since changed owners6/4/2008
  Q: I work for a small nonprofit that also has a small retail arm. In the past couple of years one of ...
  A: Stacey, Ask the new owners if when they purchased the business, did they purchase the accounts ...
Question5/24/2008
  Q: Am I liable if my husband took over the company? It was an s-corp. Initially i owned the company ...
  A: Vanessa, Even though your name is no longer on the cards, since you are his spouse, the creditor and ...
Midland Collection Manegment5/16/2008
  Q: MCM has contacted me regarding a debt that they have purchased from AT&T about my father Jerry ...
  A: Jason, You can file a complaint with your Attorney Generals office and also with the Federal Trade ...
Professional Question?5/12/2008
  Q: I am a debt collector for a world wide company. I am trying to locate who and where I can get ...
  A: If you are a member of the American Collectors Association or your company is, call ACA and ask them ...
collection5/10/2008
  Q: An attorney contacted me to collect on a year old past due amount. I told them that I would ...
  A: Sean, Most companies or creditors will not talk with you once they have placed the account with an ...
Personal judgement affect on LLC5/8/2008
  Q: I have purchased a business and signed a franchise agreement 2 years ago (for a real estate ...
  A: Depending on the terms and conditions of your contracts you might be responsible, but I would check ...
Credit Stats4/27/2008
  Q: I wasn't sure where else to ask a question related to credit problems, but I was wondering what ...
  A: The job market directly affects how credit cards are used and how they are paid. In my opinion, the ...
personal guarantee's4/25/2008
  Q: i did sign personal guarantee's for many co. i have since been struggling. i signed about 6 years ...
  A: Mike, You can call the companies and tell them your situation, offer them a settlement payment of ...
Credit Stats4/23/2008
  Q: I wasn't sure where else to ask a question related to credit problems, but I was wondering what ...
  A: Exactly right. Everyone is feeling the affects except maybe for the very wealthy. Students that are ...
Corporate credit card4/20/2008
  Q: I had an Am Ex corporate card. My company was extremely slow in paying and I was turned over for ...
  A: Was your name on the card? Did you sign anything when they gave you the card? If you applied for the ...
Personal Guarantee4/17/2008
  Q: I started as a Controller with a company back in 2005. The company had just been purchased and I was ...
  A: It sounds like a co-sign type of credit extension. If the owner who also signed with you is not ...
skiptracing4/15/2008
  Q: I have tried a couple of sites for skip tracing that you recommended in your books but i am still ...
  A: Sometimes you have to skip trace in more depth or longer on some accounts and you will not find ...
Buying uncollectables4/12/2008
  Q: I just ordered your book ("How to Start a Collection Agency") from Amazon. My question might be ...
  A: Dan, thanks so much for buying my book!! It sounds as though you are more interested in Judgment ...
Corporate credit card4/12/2008
  Q: I recently had to file for personal bankruptcy. American Express was a creditor I filed against. I ...
  A: Will, If you filed against American Express, you must have had an account with them or the claim ...
credit bureaus4/11/2008
  Q: i have a collections agency and i would like to know how to file people with the 3 credit bureaus.
  A: Doris, You would need to decide which credit bureau you would like to be a member of or if you want ...
Starting a in house collectionAgency3/27/2008
  Q: Our ambulance service is looking at the possibility of starting a in-house collection agency for our ...
  A: If your starting an "in-house collection agency" you would treat it as any other debt collection ...
help3/19/2008
  Q: i have a few if thats ok? first can you dissolve a s corp while still owing debt? and then just in ...
  A: That depends on the type of debt, I would check with an attorney and bring all the documentation to ...
Debt incurred as sole proprietorship, collector coming after new s-corp. Good or bad for me?3/11/2008
  Q: I have a company that is about 3 years old. I started as a sole proprietorship and incorporated as ...
  A: Keith, It is my understanding that since these debts were incurred when you were a sole proprietor, ...
Starting a collection agency3/5/2008
  Q: I would like to know if I join as a member or purchase your products, will I have access to ...
  A: Silvia, There are some free agreements and a free e-book about starting an agency you can find at ...
money owed to my business by a ny nursing home2/10/2008
  Q: my company provided fingerprinting service for a nursing home based in the bronx ny. they owe us ...
  A: Since the amount is low, I would file a small claims court case with your local courthouse. When ...
S_Corp personal liability to collection agency2/7/2008
  Q: I am the President of a one person S-Corp. I am 120 days out on an Amex credit card taken out in my ...
  A: This could very well be the case, most agencies work on a contingency basis, they don't purchase the ...
S_Corp personal liability to collection agency2/6/2008
  Q: I am the President of a one person S-Corp. I am 120 days out on an Amex credit card taken out in my ...
  A: In my opinion you should call the collection agency and explain the situation, if you are unable to ...
Collection Agency2/5/2008
  Q: I dissolved my llc (subchapter s) almost three years ago and had credit card dept which was not ...
  A: Scott, you sold your collection agency which was an LLC 3 years ago? You should contact your ...
Collections2/3/2008
  Q: Our company has a serious collections challenge which I am trying to solve. It is owed about ...
  A: Make sure if and when you hire someone to do your collections they are familiar with the fair debt ...
Modeling Agency Out of Business!!1/28/2008
  Q: In 2006, My wife and I signed our daughter up with a Modeling agency. At the time she was 6 Months ...
  A: Michael, Check your contract that you have with them, and find out if the company went out of ...
secured credit cards1/24/2008
  Q: Michelle, My partner and I opened a business a LLC. in Orlando, Fl. when we opened I was the only ...
  A: Burnell, If your partner won't sign off the account, I would check with an attorney and find out ...
Dissolve LLC without partner's debt1/23/2008
  Q: I have an LLC Partnership in the State of Florida that I want to dissolve because my partner has ...
  A: Since you are a partnership, check your paperwork that you filled out to form the entity. You may ...
credit & collection1/23/2008
  Q: I am a credit & collection specialist of one the prestigious real estate firm here in the ...
  A: Aprille, I know many of you are desperate for a quick fix because suddenly many of your customers ...
Our collection attorney stole the debt??1/21/2008
  Q: My small business had accumulated approximately $56k in debt that we chose to turn over to a ...
  A: Denise, I would contact an attorney immediately and have the attorney contact this collection ...
Phone Service1/18/2008
  Q: What kind of phone service is out there to keep my personal info. private when calling on a ...
  A: Sal, You would need to talk to your phone provider and ask them, they will be able to tell you what ...
Debt Collection1/14/2008
  Q: Do you know 1: What the licensing requirements are to start a collection agency in Philadelphia? ...
  A: 1. Call your state offices in Philadelphia and they can give you the forms you need and let you ...
Collection letters for business debt12/31/2007
  Q: I have purchased your books and successfully started a collection agency in 2007. We have about 225 ...
  A: Doug, Congratulations on your agency, I am so glad you are doing well ! I don't know of any ...
Establishing Business Credit12/29/2007
  Q: I am about to copy and paste what someone told me are the proper steps to developing business ...
  A: You will find ALOT of information about how to establish business credit, there are many pros and ...
Mentor12/28/2007
  Q: I have been doing collections for over 15 years...and now I am branching out and starting my own ...
  A: Mel, Are you looking for a mentor or for some consulting? Also, I wanted to let you know about some ...
llc business debt12/16/2007
  Q: im an investor i tok over a business from a friend who was behind on rent in a fitness gym i paid ...
  A: Jim, I depends on the contracts and the closing documents. did you purchase the A/R when you ...
debt collection12/16/2007
  Q: what kind of permit do i need to start my own collections business in upstate ny and when i do start ...
  A: Roger, If you are a member of ACA or have my book "Starting a Collection Agency" the requirements ...
Collecting from a dissolving corporation12/9/2007
  Q: Illinois -- I have been receiving small payments from a company I did business with 2 years ago. ...
  A: K, Getting a judgment may help in putting you in a better position to be paid if there are any ...
Client closed owing us a lot of money12/9/2007
  Q: In 2006, we provided equipment rental and labor services to a client that we had worked for a few ...
  A: Kirk, If you had a contract with the original owners and they signed it you should immediately take ...
credit card debt collection12/4/2007
  Q: The company I used to work for gave me an AMEX card for gas and equipment purchases. I have just ...
  A: James, If you request verification or "proof" of the debt, they have to send that to you by law. If ...
Business Issue11/21/2007
  Q: My husband lent a friend a lot of money to run three pizza places starting in 2006. My husband ...
  A: Marlene, Do you have the option of talking with the attorney who was going to transfer the shares ...
Disolved11/10/2007
  Q: My company lost it's two largest clients and I have let the company dissolve, per my accountants ...
  A: If you requested verification of the debts within 30 days from being contacted by the collection ...
credit card liability11/8/2007
  Q: I have worked for a golf tour for 7 years and part of our compensation was that any hotel rooms we ...
  A: Shari, If it is legal or not depends on the contract you have with this company. Pull out your ...
Establishing Business Credit w/no pers guarantee11/7/2007
  Q: I was told by an individual that charges $2100.00 to establish business credit with no personal ...
  A: Alvin, I would check references including the Better Business Bureau on the individual that wants to ...
fighting unfair debt claim11/6/2007
  Q: our company has paid our Workers' Comp insurance bills always, and on time. The insurance company ...
  A: Vic, 1. Did you let your attorney know they were still contacting you? Tell him you want him to ...
Disolved11/5/2007
  Q: My company lost it's two largest clients and I have let the company dissolve, per my accountants ...
  A: Steve, It sounds like you may very well be responsible for these debts. Since your accountant ...
Business debt - Dissolving company11/2/2007
  Q: In the process of dissolving my corporation, I have been going through accounts and closing all open ...
  A: Tim, When you say under contract, who signed the contract and what does the contract state for terms ...
fighting unfair debt claim11/1/2007
  Q: our company has paid our Workers' Comp insurance bills always, and on time. The insurance company ...
  A: Vic, Give everything to your attorney, if you have requested this information from the collection ...
Paid debt10/29/2007
  Q: I am being sent collection letters and receiving collection calls for two debts that I paid over ...
  A: Keep those check copies, that is what you need to prove you paid the debt. Unfortunately you may ...
Credit reporting10/29/2007
  Q: I started my collection agency in 06/01/07 from home and I have 4 clients.And when I tried to set up ...
  A: Marquetta, I would get copies of your credit reports from all three credit bureaus and find out what ...
Incorporated Business Credit Card Debt10/23/2007
  Q: I was the president of a startup Incorporation. When I took out a Credit Card with AMEX I did so ...
  A: Yes, if you have given them the owners contact information and their attorneys contact information ...
Corporate Debt Responsibility10/22/2007
  Q: In 2004 I started an S-Corp. My personal credit was in the low to mid 500's so I could not get an ...
  A: I would not suggest ignoring them, it will just get bigger and more out of control. You can send a ...
Incorporated Business Credit Card Debt10/22/2007
  Q: I was the president of a startup Incorporation. When I took out a Credit Card with AMEX I did so ...
  A: In that case I would give the company that is calling you the owners contact name and address and ...
Corporate Debt Responsibility10/19/2007
  Q: In 2004 I started an S-Corp. My personal credit was in the low to mid 500's so I could not get an ...
  A: Tim, You can ask them for verification of the debt, if you ask for this within 30 days of receiving ...
Incorporated Business Credit Card Debt10/19/2007
  Q: I was the president of a startup Incorporation. When I took out a Credit Card with AMEX I did so ...
  A: Chad, Was the company incorporated? Has the company dissolved or gone out of business? If it has ...
debt collection10/17/2007
  Q: I purchased a software program for $2500.00 over the internet for my small business. I paid upfront ...
  A: Verification of the debt is proof or validation of the debt. Sometimes that can be a signed purchase ...
LLC debt and bill collector harassment10/16/2007
  Q: My husband and I have an LLC that got in trouble this year. We had 2 credit cards, neither of which ...
  A: Since I am not involved and have no first hand experience with this company, I do not know if they ...
Ready to be self employeed10/15/2007
  Q: Can you give me any direction as to how I can do collections from home. I have been working for the ...
  A: Brandi, Are you working for an agency now? Would they consider letting your work from home for them? ...
LLC debt and bill collector harassment10/15/2007
  Q: My husband and I have an LLC that got in trouble this year. We had 2 credit cards, neither of which ...
  A: Dawn, Even if you close or sell the business, that will not stop the calls. It sounds like you want ...
debt collection10/12/2007
  Q: I purchased a software program for $2500.00 over the internet for my small business. I paid upfront ...
  A: Juan, Did you see the proof of delivery and signature? Is it your signature? If not, you may not ...
Bank of America set off company credit card debt with my personal checking account10/11/2007
  Q: My company closed and stopped paying credit card debts. The BofA card was in my name, and they have ...
  A: James, Were you the sole principal of your company? Was your company an LLC a Corporation or some ...
Is there any agencies that help a person skiptrace?10/11/2007
  Q: Is there any companies or organization that allow skip tracing and that will bill my agency on a ...
  A: Tom, Yes, there are many online skip tracing providers. Check out ...
company went out of business, can collection agency still collect?10/11/2007
  Q: I live in Atlanta, GA. Approx. five years ago I decided that I needed to break a lease because of ...
  A: Renee, I would get out a copy of your lease and check on the notice portion of this question. But as ...
Judgment Collection from Credit Card Client10/3/2007
  Q: Michelle – We’re a business with a small claims court judgment against another business that ...
  A: If you have already obtained a judgment, file with the same court for periodic payments. This will ...
debt9/20/2007
  Q: Michelle. Before I consult with local counselor I'd like to get advice from you. I'm getting phone ...
  A: Alec, If the phone calls you are getting are getting your answering machine, that is why they dont ...
personal vs. LLC responsiblilities9/19/2007
  Q: I have had my retail store for 2 years. I am being forced to close it as I cannot meet my ...
  A: Keith, You are personally responsible to make sure to take care of the creditors and collection ...
lawyer/home collecting9/11/2007
  Q: I work for an attorney and take care of a collections account with him. So I know the Legal ...
  A: When you own a collection agency and have worked the account to a point where you do not feel you ...
US student accounts past due9/5/2007
  Q: I was wondering what happens if an international student e.g. canadian went to a US school and have ...
  A: What is the reason you cannot pay this loan back? Alot of what happens depends on the circumstances ...
Starting a Collection Agency8/27/2007
  Q: I am interested in starting my own agency and am interested in finding a mentor in my area. Could ...
  A: Florence, I would suggest you look at purchasing my book Starting a Collection Agency, it lists all ...
starting a collection agency8/22/2007
  Q: I'm currently a medical billing company who's been in the industry for 24 yrs. I do routine A/R ...
  A: Ramona, I have quite a few free resources at ...
i would like to start my own third party debt collections co.8/21/2007
  Q: How would i even began to start my own debt collections company . I would like to start in the next ...
  A: I have quite a few free resources at http://www.credit-and-collections.com/startup-tips.html You ...
internal collection department8/20/2007
  Q: My family owns a small business and already has a established Federal Employer Identification ...
  A: Valerie, You would need to have a new Federal ID# as well as a new name for your collection agency, ...
Personal liability of business debt8/7/2007
  Q: Two years ago I formed a general partnership in NY state to open a scrapbook store. My partner and I ...
  A: You should check with your accountant and look over any signed agreements you may have had as well ...
payment over the phone8/2/2007
  Q: I am just starting up my collection agency and I am trying to get set up to take payments over the ...
  A: Mary, Yes, You can do it yourself using any software that creates bank drafts. Some people who do ...
Business LLC issue7/18/2007
  Q: I had a company with someone else that was registered as an LLC in Ks. We opened a joint checking ...
  A: Mary, Did you register as a partnership or an LLC? When you say you didn't have anything in ...
Is this a collection agency or billing service7/8/2007
  Q: Ms. Dunn, I am planning on setting up a billing service for physician offices, most of which are ...
  A: Kim, I have never worked with or for a billing service but a collection agency is something totally ...
SOL on HOA variable expenses7/6/2007
  Q: The property management company that manages our Home Owner Association account stopped collecting ...
  A: Judy, Most states MANDATE that the Board of Directors levy assessment so that the HOA can fulfill ...
business7/6/2007
  Q: Below is the passage I was trying to translate into English, related to the activities of the ...
  A: No matter what you put in your contract, before you use it, have a lawyer or a member of the ...
Bad Checks6/29/2007
  Q: I was wondering, I was unaware of my checking account being closed out, and I wrote a lot of checks ...
  A: First if someone else closed out your checking account, you need to go to your bank and find out who ...
NCO financial6/27/2007
  Q: NCO financial has been calling me (early) morning and night for the past few weeks. When I finally ...
  A: Caitlyn, If your question is "Can a collection agency levy money you have without your ...
business debt - statute of limitations6/25/2007
  Q: i live in ca and personally guanateed a contract for my company 9 years go. the company went out of ...
  A: Scott, The California Statutes of Limitation is as follows on some debts: Written agreements: 4 ...
Company out of business trying to collect debt6/18/2007
  Q: My fiance worked for his father and supposedly has a store bill. The bill was accrued over a period ...
  A: This depends on the type of bill or debt that this is. Was there a written or oral agreement for ...
Debt Collections6/11/2007
  Q: I am not part owner of the company, just an employee. My last and final usage of the card was in May ...
  A: Doug, If you paid off what you charged on the card and have copies of your check stubs or receipts ...
Debt to be collected from my American partner6/11/2007
  Q: I write you from Romania. I have a signed contract with an American partner and he owes us about ...
  A: Constantin, If you can't pursue the debt yourself in the US I would contact an attorney OR a debt ...
Bank visits my office6/2/2007
  Q: I have a SBA loan that I am behind on that I got from a bank near my office. Last week someone from ...
  A: Mike, they cannot discuss your debt with anyone who is not responsible for the debt. That is a ...
robbery4/30/2007
  Q: I am a single woman and I own a small jewelry store that has been in business over 30 years. ...
  A: Oh no, if you don't have insurance you should contact an attorney. You may be required to sell ...
non profit organization debt and personal guarantee4/13/2007
  Q: I work for a chuerch as a business manager. in 2004 they took an american express credit card under ...
  A: This is similar to co-signing on a loan. When the church did not pay, the collection agency has ...
Collecting Debt on a Corp that went Out of Business4/9/2007
  Q: We've been attempting to collect debt from a small corporation, but all phone numbers/email accounts ...
  A: If you don't have any legal or written agreement with them, such as a contract for services or ...
Student loan asking for 25% of income3/4/2007
  Q: Dunn, I'm writing from New York. After a few years of hardship (unemployment, low-wage jobs, etc.) I ...
  A: G., This is what I know about student loans and re-paying them, I have never doen collection of ...
collection letters2/26/2007
  Q: I work for a small company and have been trying to collect some past due a/r. Where can I go to get ...
  A: You can get copies of collection letters to use, by doing a search on the internet in a major search ...
Hair salon commission percentage for employees...2/3/2007
  Q: I wondered if you might be able to answer what the average commission percentage(out of 100%) for ...
  A: Hairdressers here in New Hampshire start either at 45-50% and stay usually at 50-55%. This seems to ...
small claims1/19/2007
  Q: Is it possible to file against the phone company in small claims court for an over-billing? I can't ...
  A: Typically the following types of situations are what is filed in a small claims court. Breach of a ...

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