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About Cynthia Lett
(Top Expert on this page)

Expertise
Author of "That's So Annoying - An Etiquette Expert On The World's Most Irritating Habits And What To Do About Them" . One of the few Certified Etiquette Professionals (CEP) and Certified Protocol Professionals(CPP) earned by examination through the International Society of Protocol & Etiquette Professionals (www.ispep.org). I will be happy to answer your questions about business or social etiquette, international customs or protocol issues.

Experience
Ms. Lett is principal of The Lett Group since 1983. Professionally, Ms. Lett is the founder of and serves as Executive Director of the International Society of Protocol & Etiquette Professionals headquartered in Washington, DC.

Organizations
University Club of Washington, DC She is an active member of the National Speakers Association, American Society for Training and Development; Women Business Owners; Professional Convention Management Association; and past member of the American Society of Association Executives; Foundation for International Meetings (Board of Governors 1986-1987). She was elected into Who's Who of American Women; Who's Who of Advertising Executives; 2000 Notable American Women; Who's Who of the World's Women; Who's Who of U.S. Executives and Who's Who of the World.

Publications
She has been featured and quoted in publications such as Successful Meetings, Meetings and Conventions, Meeting News, Business Travel News, Washington Business Journal, Washington Post, New York Times, Regardies Magazine, Wall Street Journal, The Robb Report, Entrepreneur Magazine, The Harvard Business Review, Ohio Business Review, Training and Development Journal, CIO Magazine and others

Education/Credentials
Certified Protocol Professional Certified Etiquette Professional Certificate: Adult Learning Techniques - George Washington University Master-Legal Studies - Antioch School of Law BS - Restaurant, Hotel & Institutional Management - Purdue University BA - Public Relations / Interpersonal Communications - Purdue University

Awards and Honors
Distinguished Darden Professor - Purdue University

Past/Present Clients
During 1990, Ms. Lett planned a series of Business Exchange meetings in the Soviet Union for entrepreneurs from the United States who wished to learn about joint ventures with the Soviets in many different fields. She is featured in the PBS special – Pioneer Living – as the protocol expert. Ms. Lett is also the etiquette expert for the Fine Living Channel and currently featured in Survival Guide – Office Etiquette. She is also a frequent expert on etiquette issues for Fox Cable News.

   

You are here:  Experts > Health/Fitness > Self-Improvement/Self-Help > Business Etiquette

SubjectDate AskedExpert

Order of Listed Degrees11/21/2009Cynthia Lett
  Q: My question is about what degrees precede which. I have seen degrees listed on letterhead and ...
  A: Because the acronym is not a universally understood credential, I suggest you put it under your name ...
asking to finish my internship11/17/2009Cynthia Lett
  Q: I was doing engineering internship programme for 1 years of 2 years, then I asked for a bursary to ...
  A: If your assignment with the company was for a 2 year internship and you have completed only one, you ...
Re-accept a job Offer11/14/2009Denise Anne Taylor
  Q: Taylor: Around 6-7 months ago I got a job offer at a respectful company. However, the working hours ...
  A: Judy, First of all, is the position still available? You may outreach to let them know that your ...
Rude Co-Worker11/12/2009Cynthia Lett
  Q: Please tell me how to respond to a co-worker who continually interrupts when either a student is in ...
  A: This situation is one that ignoring will only make worse. At a quiet moment, behind closed doors ...
can I get my Job back11/5/2009Amanda Gamble
  Q: I recently got fired from my job..and the reason being that I violated the time police that I wasn't ...
  A: Bringing a lawyer into this is not a good idea. You don't say what state you are in,but if it is ...
how to write multiple degrees11/4/2009Denise Anne Taylor
  Q: I've an MS (in engineering), MBA and Ph.D. (in Management). I'm not sure how to write them on my ...
  A: Bastian, Degrees other than Ph.D are not featured on a business card. Bastian Smith, Ph.D ...
etiquette on benefit/fundraisers10/23/2009Amanda Gamble
  Q: Is it customary to charge people @ the door who volunteer their time to running a benefit? We are ...
  A: No,you do not charge anyone who is donating their time or talents for a fundraising event. It is ...
Winner of a prize at a conference paid by employer10/19/2009Cynthia Lett
  Q: I was sent to a business conference on my employer's tab, all expense paid. While there, I won the ...
  A: Your question is an ethics rather than etiquette question but I will give you my guidance anyway. ...
Asking to be invited to a Business Kickoff Meeting10/12/2009Cynthia Lett
  Q: My boss recently asked me to get an invite to the coming kickoff meetings. I think, by asking for an ...
  A: Your interpretation of the situation is correct. We should not ask for invitations to anything. If ...
Business Card10/9/2009Amanda Gamble
  Q: I recently read your correspondences regarding business cards and whether you include, or don't, BA ...
  A: If it is an important piece of information for people to have about you,please include it. In ...
Proper way to pay the bill in a business invitation9/25/2009Cynthia Lett
  Q: What is the proper way to invite our client, to meet our staff for a business meeting(breakfast, ...
  A: Great question! When you arrive at the restaurant a few minutes earlier than your guests, tell the ...
Designations on business cards9/18/2009Cynthia Lett
  Q: I see similar questions but none asking exactly this, so... I need to have business cards printed ...
  A: Designations and degrees give a lot of people trouble. Since the designation is part of the ...
Letterhead Etiquette9/17/2009Cynthia Lett
  Q: If more than one person appears on a letterhead is it good etiquette to inform all persons on the ...
  A: Doyon: If the letterhead contains the names of firm members, then the answer to your question is no. ...
Proper way to send a business invitation9/15/2009Cynthia Lett
  Q: What is the proper way to invite our client, to meet our staff for a business meeting(breakfast, ...
  A: If your client is attending a show at a hotel in your city and you want to have a meeting with him ...
Nursing Jacket9/11/2009Cynthia Lett
  Q: I am a professional RN. I need advice on what to put on my labcoat for work at a hospital. I have ...
  A: I suggest you embroider RN with your title under your name as you suggest with the hospital name and ...
Resume Envelopes9/11/2009Denise Anne Taylor
  Q: After printing my cover letter and resume on nice 24-lb. cotton watermarked resume paper, I slid it ...
  A: Sherri, I would not be concerned that you can read the cover letter through the envelope, the cover ...
Business Correspondence8/17/2009Denise Anne Taylor
  Q: My wife says that with business correspondence we should not send the original to the other party. ...
  A: Tim, For future reference; you keep original and send copy of signed document to other party. You ...
What is the proper way to turn down a job offer?8/16/2009Denise Anne Taylor
  Q: I accepted two job offers, because I could not make up my mind which one would be a better fit. Now, ...
  A: Ideally, this matter should have been addressed in a more timely manner, as they are expecting you ...
Correct way to list degrees?8/15/2009Denise Anne Taylor
  Q: I would like to list both of my degrees (masters) on my business cards. I have a Master of Science ...
  A: Pat, It is not required to list your degrees at the end of your name unless it is a professional ...
Follow up after sending resume8/12/2009Denise Anne Taylor
  Q: How do you follow up after sending a resume to a law firm that is not actively seeking new ...
  A: Jenn, You may connect with the contact utilized for your resume submission. It is appropriate to ...
Initials for various degrees8/6/2009Cynthia Lett
  Q: Concerning listing your degrees after your name, I was under the impression that one lists what one ...
  A: The rule is that you list the credential that is relevant to your current work. You don't use Dr. ...
CFO company opening7/21/2009Denise Anne Taylor
  Q: My company just fired the CFO for various reasons including embezzlement, fraud, never showing up to ...
  A: Heather, It is important to follow company protocol as this is sensitive and if you go directly to ...
business matters7/18/2009Cynthia Lett
  Q: I need your advice regarding prospective employers I recently met with in Singapore. I was suppose ...
  A: You are running into cultural differences in doing business. I see aggressive behavior like you ...
showing degree on business cards7/16/2009Denise Anne Taylor
  Q: I was going to ask this follow up question to another expert, but it says she's now maxed out... ...
  A: Tina, Under your husband's name he could state as Accredited Horticulturist and Landscape ...
adding degree to business cards?7/16/2009Cynthia Lett
  Q: My husband has a bachelor's degree in horticulture. He's had his own small landscaping business for ...
  A: Setting ourselves apart from our competition is important whatever the economic climate so you are ...
Unsigned Recommendation Letters7/13/2009Cynthia Lett
  Q: Recently I asked for and received letters of recommendation from two former employers. Both are ...
  A: You should use the letters as they are. It would be insulting to the writers for you to make any ...
Shoe Etiquette7/10/2009Melisa Singh
  Q: Singh In my line of work occasionally I visit clients at their home. A few clients ask that we ...
  A: If your client asks you to remove your shoes, it is fine to go barefoot in their home. Typically ...
emailing for work7/8/2009Denise Anne Taylor
  Q: (companys and photographers contract me out for styling jobs) How do I write a letter to a company ...
  A: Christina, You may want to consider a combination of direct mail and e-mail. You may find a site ...
I shouldn't have waited so long.7/3/2009Luis
  Q: I received a phone call from a prospect employer and they said they were just conducting a phone ...
  A: Vicki, Yes you shouldn't have waited so long, 3 business days is a good norm. But the fact is, ...
Retirement Dinner Invitations7/2/2009Cynthia Lett
  Q: I have been requested to set up a dinner that excludes several of the guest of honors recently ...
  A: Since typical human behavior is to talk about what we are doing and where we are going, information ...
Sales Home Visit6/27/2009Denise Anne Taylor
  Q: I work in sales and sometimes I am required to make home visits. In a few of the homes I visit my ...
  A: Sophia, You may request the use of the slippers, or invest in your own pair for such situations ...
Addressing Others as "Sweetie"6/26/2009Denise Anne Taylor
  Q: How do you politely ask others from referring to you as sweetie or honey. Although I think it is ...
  A: Ms. Galbraith, The following formula may be useful: F-State only facts. Yesterday, Jane, you ...
Funeral plans.6/26/2009Amanda Gamble
  Q: I am one of six children & have become a power of attorney for my incapacitated mother.Would it be ...
  A: Losing a parent is a terribly hard experience for anyone,no matter how old or infirm the person is ...
Should I call back the employer now?6/25/2009Luis
  Q: I received a phone call from a prospect employer and they said they were just conducting a phone ...
  A: Phone interviews are used nowadays and especially in times of much more supply of work force than ...
Am I justified in asking for a bonus?6/24/2009Cynthia Lett
  Q: As part of my job, I make collection calls. There is another girl who works for our company from ...
  A: As you presented it to me, I suggest you go to your boss and explain what you know, why you know it, ...
Sales Home Visit6/23/2009Denise Anne Taylor
  Q: I work in sales and sometimes I am required to make home visits. In a few of the homes I visit my ...
  A: Sophia, When you enter into a home, on a sales call, you are committed to honoring the request of ...
Gift//Badge6/23/2009Cynthia Lett
  Q: What is the best way to express thanks to someone giving a gift? Where should a badge be worn?
  A: Both very good questions. When you physically receive the gift, say thank you, gush a little, say ...
corporate titles on business cards6/19/2009Cynthia Lett
  Q: Can you please tell me what the appropriate abbreviation to list on a business card would be for the ...
  A: There is no acceptable by protocol standards abbreviation for Managing Member. Since it is a formal ...
Job Acceptance Letter6/17/2009Denise Anne Taylor
  Q: Taylor, I recently received a job offer by telephone, followed by a formal letter. I had direct ...
  A: Matt, When sending your letters, be sure to address to each separate individual, stating your ...
Question about an event hosted at someones house6/15/2009Cynthia Lett
  Q: I am going to a talk hosted at someone house. This is supposed to be an important event and many ...
  A: Your ensemble sounds great for an evening event. If it is during the day I would opt for a solid ...

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Questions by
Active Experts:
LuisAmanda GambleCynthia Lett
Melisa SinghDenise Anne Taylor 

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