AllExperts > Experts 
Search      

Business Etiquette

Volunteer
Answers to thousands of questions
 Home · More Questions · Question Library  · Free Encyclopedia ·
More Business Etiquette Answers
Question Library

Ask a question about Business Etiquette
Volunteer
Experts of the Month
Expert Login

Awards

About Us
Tell friends
Link to Us
Disclaimer

 
 
 
About Cynthia Lett
(Top Expert on this page)

Expertise
One of the few Certified Etiquette Professionals (CEP) and Certified Protocol Professionals(CPP) earned by examination through the International Society of Protocol & Etiquette Professionals (www.ispep.org). I will be happy to answer your questions about business or social etiquette, international customs or protocol issues.

Experience
Ms. Lett has been the principal of The Lett Group since 1983 when she was trained as a professional in Business & Social Etiquette, Business & Social Entertaining, International Protocol and Executive Communications Skills. She has been a program speaker and coach around the world - teaching and advising on these subjects. Currently she consults with companies including Saudi Aramco, Automotive Aftermarket Industry Association, Northrop Grumman, Lockheed Martin, United States Postal Service, the US Dept. of Defense, US Department of the Treasury, NASA, Smithsonian Institution, Exxon-Mobil, Hilton Hotels, Ritz Carlton Hotels, and government offices of protocol for the United States, South Africa, Columbia, Mexico, Republic of Korea, Denmark, Finland, Canada, The Russian Federation, Chevron Overseas Petroleum and J. P. Morgan on these subjects. Additionally for the past eight years she has been an adjunct professor at The Elliott School of International Affairs, The George Washington University, teaching the course in Business Protocol. She also offers private and corporate consultation and programs on the power skills necessary to compete in the international business arena. Clients include major universities, Fortune 500 companies, international associations and savvy professionals from all levels of the corporate ladder. She is the editor of APROPOS! - a monthly newsletter on these subjects and is host of It’s APROPOS! an internet talk show on similar subjects. Her new book, Lett’s Talk – Etiquette Dilemmas and How to Handle Them is due out September, 2007. There are nine universities which currently use her curriculum and text for their course on Business Etiquette. Her other new book, Mission Possible with Brian Tracy and Stephen R. Covey has just been released. Ms. Lett holds a Master of Legal Studies degree from Antioch School of Law, Washington, D.C. and undergraduate degrees in Restaurant, Hotel, & Institutional Management and Public Relations from Purdue University, West Lafayette, Indiana. She also earned a certificate in Adult Learning Techniques from The George Washington University. Professionally, Ms. Lett is the founder of and serves as Executive Director of the International Society of Protocol & Etiquette Professionals headquartered in Washington, DC. She is an active member of the National Speakers Association, American Society for Training and Development; Women Business Owners; Professional Convention Management Association; and past member of the American Society of Association Executives; Foundation for International Meetings (Board of Governors 1986-1987). She was elected into Who's Who of American Women; Who's Who of Advertising Executives; 2000 Notable American Women; Who's Who of the World's Women; Who's Who of U.S. Executives and Who's Who of the World. She has been featured and quoted in publications such as Successful Meetings, Meetings and Conventions, Meeting News, Business Travel News, Washington Business Journal, Washington Post, New York Times, Regardies Magazine, Wall Street Journal, The Robb Report, Entrepreneur Magazine, The Harvard Business Review, Ohio Business Review, Training and Development Journal, CIO Magazine and others. During 1990, Ms. Lett planned a series of Business Exchange meetings in the Soviet Union for entrepreneurs from the United States who wished to learn about joint ventures with the Soviets in many different fields. Some of Creative Planning International's clients have included Wall Street Journal, A. T. & T., MCI Telecommunications Corporation, Eli Lilly and Company, Department of State, McKinsey and Company, Duracell International, Security Pacific among others. She is featured in the PBS special – Pioneer Living – as the protocol expert. Ms. Lett is also the etiquette expert for the Fine Living Channel and currently featured in Survival Guide – Office Etiquette. She is also a frequent expert on etiquette issues for Fox Cable News.
   

You are here:  Experts > Health/Fitness > Self-Improvement/Self-Help > Business Etiquette

SubjectDate AskedExpert

letterhead9/2/2008Cynthia Lett
  Q: Our firm currently lists the CPA's on the letterhead in order of seniority. One of the CPA's that ...
  A: Your situation can be compared to a law firm which lists its partners and then its associates - both ...
Our Office Manager8/25/2008Denise Anne Taylor
  Q: After 12 years with our company, our office manager got a "pink slip". We just found out tomorrow ...
  A: Michelle, If you have a good working relationship with this person, then perhaps a simple token of ...
Dress Code8/22/2008Denise Anne Taylor
  Q: I was recently in a meeting with my female sales manager. When the potential client with whom we ...
  A: Stacey, It is not inappropriate to bring a purse/handbag for business. The rule is that no matter ...
Courtesy Titles8/19/2008Luis
  Q: Is it proper to address someone by a courtesy title followed my a first name? Example: a person ...
  A: You are right, title plus last name is the norm, although in the work place, when colleagues, ...
writing a letter after being fired8/15/2008Denise Anne Taylor
  Q: I was recently fired from a well known casino, they say the reason was unacceptable behavior. I have ...
  A: Sal, It is unfortunate to hear of your circumstance. The odds of gaining back your position with ...
poor service8/12/2008Denise Anne Taylor
  Q: My Name is Frank R Shafer, I been going to Friendly’s in Torrington Ct 06790 for years. I stopped ...
  A: Mr. Shafer, Is Friendly's a national chain that serves food and ice cream? It is unfortunate in ...
Being Laid Off8/11/2008Amanda Gamble
  Q: I was working as a Warehouse Manager for an elite interior designer for furniture. I was hired and ...
  A: You expressed yourself very well to me. Write to her and explain your position. Try to be as ...
wedding question8/10/2008Amanda Gamble
  Q: My son is getting married in 2009 and i am trying to make up a guest list to give to the bride. I ...
  A: You are very lucky that you are the Mother of the Groom in this situation. Quite a bit of the guest ...
job7/31/2008Cynthia Lett
  Q: ok well my name is chardae and i was fired from my job for being late to work ...not by major time ...
  A: Please know that nobody gets fired from a job for being a couple of minutes late one time. It costs ...
PHD's7/26/2008Denise Anne Taylor
  Q: Is it appropriate to list a PH.D. in advertising etc that, while earned, is not relative to the ...
  A: Richard, A PH.D is well deserved as it requires tenacity and hard work. In most cultures a PH.D is ...
I left without notice!7/22/2008Cynthia Lett
  Q: How do I get my Job back at Kroger's? Let me explain why I left. My mother passed away in August ...
  A: I am sorry to hear about your loss. If you know that Kroger Supermarket is hiring for a position ...
Proper listing7/17/2008Cynthia Lett
  Q: How should a United States Congressman be listed on an program agenda?
  A: A United States Congressman should be listed like this: The Honorable Joseph Doe U.S. ...
Business lunch taking leftovers7/11/2008Cynthia Lett
  Q: My boss goes to lunch with executives from Accounting Firms and large business firms. If she is the ...
  A: Kerr: Doggie bags are considered low class for business meals - no matter if you are the host or ...
How to Quit7/10/2008Cynthia Lett
  Q: I will be resigning from my job on a set date of 7/31, and I am planning on telling my boss 3 weeks ...
  A: If your boss offers you more money and you want to stay, stay. If that doesn't make you want to ...
How to Quit7/10/2008Amanda Gamble
  Q: I will be resigning from my job on a set date of 7/31, and I am planning on telling my boss 3 weeks ...
  A: I hope I am not too late to help you. I apologize for the delay. Okay! If you wish to write a formal ...
how to quit?7/10/2008Luis
  Q: I will be resigning from my job on a set date of 7/31, and I am planning on telling my boss 3 weeks ...
  A: leave a letter on his desk, Friday afternoon before leaving work while he's out of office or simply ...
How to Quit7/10/2008Cynthia Lett
  Q: I will be resigning from my job on a set date of 7/31, and I am planning on telling my boss 3 weeks ...
  A: Since you are in a small office, the best way to quit is face to face. I suggest you stay late when ...
How to Quit Professionally7/10/2008Denise Anne Taylor
  Q: I will be resigning from my job on a set date of 7/31, and I am planning on telling my boss 3 weeks ...
  A: Will, Please do not use email. Compose a letter of resignation, as you will need it for their ...
Business Invitations7/8/2008Cynthia Lett
  Q: We will be sending out invitations to attend a premier party with an sculpture artist. Invitations ...
  A: Unless you are throwing an open house where it doesn't matter if you know how many to plan to serve ...
How and when to quit trying to make things right.7/4/2008Cynthia Lett
  Q: I have been on a rebound from bankruptcy for 2 years. I keep trying to stay in the same business and ...
  A: It is hard to answer your question since I don't know the extent of your contractual involvement ...
Listing Multiple Undergraduate Degress6/27/2008Cynthia Lett
  Q: I have two undergraduate BA's in different, but related subjects (Sociology and Psychology). I have ...
  A: My experience has been with medical journals and they print the name of the school and location if ...
Listing Multiple Undergraduate Degress6/27/2008Cynthia Lett
  Q: I have two undergraduate BA's in different, but related subjects (Sociology and Psychology). I have ...
  A: It is not common to add undergraduate degrees after your name on a business card - only advanced ...
Business Letter Addressed to 2 Recipients6/19/2008Cynthia Lett
  Q: I think "Cricket" was asking this same question but the answer didn't match the question. I am ...
  A: I do believe I have answered this question before. You cannot send one letter in one envelope to ...
When to Invite6/19/2008Cynthia Lett
  Q: I am currently planning an open house for our facility and am wondering how far in advance should i ...
  A: Normally invitations should be sent out for this type of event no earlier than six weeks in advance ...
Is Hebrew name/lettering okay for personal business letterhead?6/13/2008Cynthia Lett
  Q: Good day, Ms. Lett. I'm about to order some personal letterhead that I plan on using for ...
  A: When considering your business letterhead, consider who will be reading it and what their personal ...
Workplace drama6/11/2008Denise Anne Taylor
  Q: I am a hairstylist and rent a booth from a salon with 3 owners. Our building has indoor garage ...
  A: Ashley, What if the paid spot was rotated so that each person had the opportunity to have a free ...
Should i contact them back6/9/2008Cynthia Lett
  Q: Good afternoon ! This is rizwan from pakistan. Two months I approached personally to a logistics ...
  A: If the company has a job opening that you would qualify for, then I suggest you apply for it. It ...
fax confirmation6/6/2008Cynthia Lett
  Q: Can you tell me what information is usually included in a fax confirmation? That is, is the name of ...
  A: A fax confirmation contains the following information that the recipient completes: Date/Time fax ...
To Wear or Not to Wear?6/4/2008Denise Anne Taylor
  Q: My question is in regards to dress shirts. I notice that more and more dress shirts don’t have ...
  A: Be sure that the collared shirts are starched medium to heavy to ensure the collar will hold. When ...
Job Seeker Etiquette6/3/2008Cynthia Lett
  Q: I currently worked for a worldwide, well-known staffing agency and would like to inquire about ...
  A: The best way to approach a move within the organization is to ask your Branch Manager for an ...
Denoting deceased partner on letterhead5/30/2008Cynthia Lett
  Q: We are a medical practice and would like to recognize our deceased partner on our letterhead. What ...
  A: To include a deceased member of your practice you would list his name along with the others in the ...
business correspondence5/28/2008Cynthia Lett
  Q: When starting page two of a business letter, is it proper to split a paragraph so that part of the ...
  A: There is no reason not to split a paragraph between two pages. Even sentences can be split ...
Asking for a job back after being fired5/27/2008Cynthia Lett
  Q: I was fired from my position approximate. 3 months ago for my attendance. I realize the errors I had ...
  A: My advice regarding getting your job back is to NOT write a letter. You need to make your best ...
promotions5/14/2008Cynthia Lett
  Q: I was the only one of 9 people to be hired with the new company whom had purchased the property I ...
  A: It is always poor etiquette to do something that purposely makes someone uncomfortable or hurt. ...
promotions5/13/2008Cynthia Lett
  Q: I was the only one of 9 people to be hired with the new company whom had purchased the property I ...
  A: I understand your frustration when things happen at work that don't seem fair and without ...
Business meeting introducing National heros5/12/2008Cynthia Lett
  Q: On July 1st our oganization ( The Collin County Association of Realtors) will be having US ...
  A: The protocol for presenting the colors (Color Guard), the Pledge and the National Anthem is this - ...
Protocol on introductions5/8/2008Cynthia Lett
  Q: Our organization is having a major fundraising event and will be introducing several VIPs to the ...
  A: When speaking to a group in which there are elected officials and VIPs, you would acknowledge them ...
former political titles4/30/2008Cynthia Lett
  Q: I was recently asked this"How do you list the former position of a retired public official on an ...
  A: A former member of the US House of Representatives does not hold a title after leaving office. ...
ref4/27/2008Cynthia Lett
  Q: Good day, Lets say you are just starting out in business and trying to network with high profile men ...
  A: The first thing you need to have are impeccable manners in everything you do. If you were not ...
ref4/27/2008Denise Anne Taylor
  Q: Good day, Lets say you are just starting out in business and trying to network with high profile men ...
  A: Sam, A good book to read to get along with others regardless of social standing is "How to Win ...

Page:   1 | 2 | 3 | 4 | 5 | 6 | 7  |  Next      All


Questions by
Active Experts:
LuisAmanda GambleCynthia Lett
Denise Anne Taylor  

     
About Us | Advertise on This Site | User Agreement | Privacy Policy | Kids' Privacy Policy | Help
Copyright  © 2008 About, Inc. About and About.com are registered trademarks of About, Inc. The About logo is a trademark of About, Inc. All rights reserved.