AboutCynthia Lett Expertise Author of "That's So Annoying - An Etiquette Expert On The World's Most Irritating Habits And What To Do About Them" . One of the few Certified Etiquette Professionals (CEP) and Certified Protocol Professionals(CPP) earned by examination through the International Society of Protocol & Etiquette Professionals (www.ispep.org).
I will be happy to answer your questions about business or social etiquette, international customs or protocol issues.
Experience Ms. Lett is principal of The Lett Group since 1983. Professionally, Ms. Lett is the founder of and serves as Executive Director of the International Society of Protocol & Etiquette Professionals headquartered in Washington, DC.
Organizations University Club of Washington, DC
She is an active member of the National Speakers Association, American Society for Training and Development; Women Business Owners; Professional Convention Management Association; and past member of the American Society of Association Executives; Foundation for International Meetings (Board of Governors 1986-1987). She was elected into Who's Who of American Women; Who's Who of Advertising Executives; 2000 Notable American Women; Who's Who of the World's Women; Who's Who of U.S. Executives and Who's Who of the World.
Publications She has been featured and quoted in publications such as Successful Meetings, Meetings and Conventions, Meeting News, Business Travel News, Washington Business Journal, Washington Post, New York Times, Regardies Magazine, Wall Street Journal, The Robb Report, Entrepreneur Magazine, The Harvard Business Review, Ohio Business Review, Training and Development Journal, CIO Magazine and others
Education/Credentials Certified Protocol Professional
Certified Etiquette Professional
Certificate: Adult Learning Techniques - George Washington University
Master-Legal Studies - Antioch School of Law
BS - Restaurant, Hotel & Institutional Management - Purdue University
BA - Public Relations / Interpersonal Communications - Purdue University
Awards and Honors Distinguished Darden Professor - Purdue University
Past/Present Clients During 1990, Ms. Lett planned a series of Business Exchange meetings in the Soviet Union for entrepreneurs from the United States who wished to learn about joint ventures with the Soviets in many different fields.
She is featured in the PBS special – Pioneer Living – as the protocol expert. Ms. Lett is also the etiquette expert for the Fine Living Channel and currently featured in Survival Guide – Office Etiquette. She is also a frequent expert on etiquette issues for Fox Cable News.
Question I am a professional RN. I need advice on what to put on my labcoat for work at a hospital. I have no office, must carry a brief case at all times and my work takes me to all units of the facility. I am in contact with many people. My jacket is white and I've been mistaken for a doctor before. I want to avoid this unethical and illegal confusion at all costs and still appear professional. I want to embroider my name, RN or BSN or both on my white jacket. However, I a not a 'staff nurse.' and need to eliminate that confusion too. Should I list my job title under my name? I also need to put the hospital name and my department name on the other side. Do I list any of my credentials or limit those to my business card? I don't want my jacket to be cluttered. I want it to be clean and professional. Open to all suggestions.
Answer Dear Kay:
I suggest you embroider RN with your title under your name as you suggest with the hospital name and department on the other side. Your name and title should be on your right side, the proper place for your name. Use a thread color that is not used by the hospital or medical staff. Your credentials should only be on your business card.
