Expert: Denise Anne Taylor - 6/28/2011

Question
I would like your opinion on something I did.
My job situation as a city transit driver is very stressfull lately, and conditions are getting worse and so is management.
On a whim, while not thinking it through (I have adult A.D.D.)I sent a letter to my local city counsellor describing the conditions from a passengers viewpoint.I signed it with my mothers name, I didnt want to use my own but was not afraid of some family connection.
He forwarded it to my boss and other supervisors, BUT, the email address was clearly in my name-I forgot that would show up. So now of course it looks like it was sent from my computer, maybe even me disguised as my mom (who happens to be deceased).
Now I am panicing a bit. This new boss is old school and doesnt tolerate any dissent. Another driver was recently suspended a week for writing a letter to the paper critical of work conditions.The justification for that was public employees by law cannot be publicly critical of their employees where I live.
My letter was not THAT critical but gave some criticisms from a passenger point of view.
I am worried I might get a call. Should I fess up if I do? Or should I just say yes-it was my Mom-and keep the lie going. Or should I just relax and hope nothing happens?
I guess I need a little support and encouragement. I tend to go a bit overboard at times and regret it later.
Thanks!

Answer
Bud,

You may consider owning your input, don't shy away, you could consider approaching your boss/supervisor and indicate that out of true concern for the well-being of passengers you wanted to share your feedback and you were uncomfortable and hesitant to do so directly and that is why you chose the e-mail utilizing your mother's name.

The truth about customer service may be difficult for those in management to swallow...however, remain true to yourself, stand by your comments, and repeat often your desire to make your workplace and those you serve happier so your company has repeat business and therefore is more profitable.  How can they fault that attempt...be sure to just stand by your claims and input.

Good luck, Bud.

Denise Anne Taylor