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About Cynthia Lett
(Top Expert on this page)

Expertise
One of the few Certified Etiquette Professionals (CEP) and Certified Protocol Professionals(CPP) earned by examination through the International Society of Protocol & Etiquette Professionals (www.ispep.org). I will be happy to answer your questions about business or social etiquette, international customs or protocol issues.

Experience
Ms. Lett has been the principal of The Lett Group since 1983 when she was trained as a professional in Business & Social Etiquette, Business & Social Entertaining, International Protocol and Executive Communications Skills. She has been a program speaker and coach around the world - teaching and advising on these subjects. Currently she consults with companies including Saudi Aramco, Automotive Aftermarket Industry Association, Northrop Grumman, Lockheed Martin, United States Postal Service, the US Dept. of Defense, US Department of the Treasury, NASA, Smithsonian Institution, Exxon-Mobil, Hilton Hotels, Ritz Carlton Hotels, and government offices of protocol for the United States, South Africa, Columbia, Mexico, Republic of Korea, Denmark, Finland, Canada, The Russian Federation, Chevron Overseas Petroleum and J. P. Morgan on these subjects. Additionally for the past eight years she has been an adjunct professor at The Elliott School of International Affairs, The George Washington University, teaching the course in Business Protocol. She also offers private and corporate consultation and programs on the power skills necessary to compete in the international business arena. Clients include major universities, Fortune 500 companies, international associations and savvy professionals from all levels of the corporate ladder. She is the editor of APROPOS! - a monthly newsletter on these subjects and is host of It’s APROPOS! an internet talk show on similar subjects. Her new book, Lett’s Talk – Etiquette Dilemmas and How to Handle Them is due out September, 2007. There are nine universities which currently use her curriculum and text for their course on Business Etiquette. Her other new book, Mission Possible with Brian Tracy and Stephen R. Covey has just been released. Ms. Lett holds a Master of Legal Studies degree from Antioch School of Law, Washington, D.C. and undergraduate degrees in Restaurant, Hotel, & Institutional Management and Public Relations from Purdue University, West Lafayette, Indiana. She also earned a certificate in Adult Learning Techniques from The George Washington University. Professionally, Ms. Lett is the founder of and serves as Executive Director of the International Society of Protocol & Etiquette Professionals headquartered in Washington, DC. She is an active member of the National Speakers Association, American Society for Training and Development; Women Business Owners; Professional Convention Management Association; and past member of the American Society of Association Executives; Foundation for International Meetings (Board of Governors 1986-1987). She was elected into Who's Who of American Women; Who's Who of Advertising Executives; 2000 Notable American Women; Who's Who of the World's Women; Who's Who of U.S. Executives and Who's Who of the World. She has been featured and quoted in publications such as Successful Meetings, Meetings and Conventions, Meeting News, Business Travel News, Washington Business Journal, Washington Post, New York Times, Regardies Magazine, Wall Street Journal, The Robb Report, Entrepreneur Magazine, The Harvard Business Review, Ohio Business Review, Training and Development Journal, CIO Magazine and others. During 1990, Ms. Lett planned a series of Business Exchange meetings in the Soviet Union for entrepreneurs from the United States who wished to learn about joint ventures with the Soviets in many different fields. Some of Creative Planning International's clients have included Wall Street Journal, A. T. & T., MCI Telecommunications Corporation, Eli Lilly and Company, Department of State, McKinsey and Company, Duracell International, Security Pacific among others. She is featured in the PBS special – Pioneer Living – as the protocol expert. Ms. Lett is also the etiquette expert for the Fine Living Channel and currently featured in Survival Guide – Office Etiquette. She is also a frequent expert on etiquette issues for Fox Cable News.
   

You are here:  Experts > Health/Fitness > Self-Improvement/Self-Help > Business Etiquette

Questions Answered By Expert  Cynthia Lett 
In Category  Business Etiquette

SubjectDate Asked

Addressing invitations for a business event9/26/2008
  Q: I am a professional organizer and am assisting a client with a 20th anniversary business ...
  A: For a business invitation you indicate your invitation to the primary guest by using their name and ...
Proper title9/23/2008
  Q: On a printed program should the person in charge be listed as Master of Ceremonies or Mistress of ...
  A: I can't give you a definite answer without knowing who else is involved with the event. Is there a ...
letterhead9/2/2008
  Q: Our firm currently lists the CPA's on the letterhead in order of seniority. One of the CPA's that ...
  A: Your situation can be compared to a law firm which lists its partners and then its associates - both ...
job7/31/2008
  Q: ok well my name is chardae and i was fired from my job for being late to work ...not by major time ...
  A: Please know that nobody gets fired from a job for being a couple of minutes late one time. It costs ...
I left without notice!7/22/2008
  Q: How do I get my Job back at Kroger's? Let me explain why I left. My mother passed away in August ...
  A: I am sorry to hear about your loss. If you know that Kroger Supermarket is hiring for a position ...
Proper listing7/17/2008
  Q: How should a United States Congressman be listed on an program agenda?
  A: A United States Congressman should be listed like this: The Honorable Joseph Doe U.S. ...
Business lunch taking leftovers7/11/2008
  Q: My boss goes to lunch with executives from Accounting Firms and large business firms. If she is the ...
  A: Kerr: Doggie bags are considered low class for business meals - no matter if you are the host or ...
How to Quit7/10/2008
  Q: I will be resigning from my job on a set date of 7/31, and I am planning on telling my boss 3 weeks ...
  A: If your boss offers you more money and you want to stay, stay. If that doesn't make you want to ...
How to Quit7/10/2008
  Q: I will be resigning from my job on a set date of 7/31, and I am planning on telling my boss 3 weeks ...
  A: Since you are in a small office, the best way to quit is face to face. I suggest you stay late when ...
Business Invitations7/8/2008
  Q: We will be sending out invitations to attend a premier party with an sculpture artist. Invitations ...
  A: Unless you are throwing an open house where it doesn't matter if you know how many to plan to serve ...
How and when to quit trying to make things right.7/4/2008
  Q: I have been on a rebound from bankruptcy for 2 years. I keep trying to stay in the same business and ...
  A: It is hard to answer your question since I don't know the extent of your contractual involvement ...
Listing Multiple Undergraduate Degress6/27/2008
  Q: I have two undergraduate BA's in different, but related subjects (Sociology and Psychology). I have ...
  A: My experience has been with medical journals and they print the name of the school and location if ...
Listing Multiple Undergraduate Degress6/27/2008
  Q: I have two undergraduate BA's in different, but related subjects (Sociology and Psychology). I have ...
  A: It is not common to add undergraduate degrees after your name on a business card - only advanced ...
Business Letter Addressed to 2 Recipients6/19/2008
  Q: I think "Cricket" was asking this same question but the answer didn't match the question. I am ...
  A: I do believe I have answered this question before. You cannot send one letter in one envelope to ...
When to Invite6/19/2008
  Q: I am currently planning an open house for our facility and am wondering how far in advance should i ...
  A: Normally invitations should be sent out for this type of event no earlier than six weeks in advance ...
Is Hebrew name/lettering okay for personal business letterhead?6/13/2008
  Q: Good day, Ms. Lett. I'm about to order some personal letterhead that I plan on using for ...
  A: When considering your business letterhead, consider who will be reading it and what their personal ...
Should i contact them back6/9/2008
  Q: Good afternoon ! This is rizwan from pakistan. Two months I approached personally to a logistics ...
  A: If the company has a job opening that you would qualify for, then I suggest you apply for it. It ...
fax confirmation6/6/2008
  Q: Can you tell me what information is usually included in a fax confirmation? That is, is the name of ...
  A: A fax confirmation contains the following information that the recipient completes: Date/Time fax ...
Job Seeker Etiquette6/3/2008
  Q: I currently worked for a worldwide, well-known staffing agency and would like to inquire about ...
  A: The best way to approach a move within the organization is to ask your Branch Manager for an ...
Denoting deceased partner on letterhead5/30/2008
  Q: We are a medical practice and would like to recognize our deceased partner on our letterhead. What ...
  A: To include a deceased member of your practice you would list his name along with the others in the ...
business correspondence5/28/2008
  Q: When starting page two of a business letter, is it proper to split a paragraph so that part of the ...
  A: There is no reason not to split a paragraph between two pages. Even sentences can be split ...
Asking for a job back after being fired5/27/2008
  Q: I was fired from my position approximate. 3 months ago for my attendance. I realize the errors I had ...
  A: My advice regarding getting your job back is to NOT write a letter. You need to make your best ...
promotions5/14/2008
  Q: I was the only one of 9 people to be hired with the new company whom had purchased the property I ...
  A: It is always poor etiquette to do something that purposely makes someone uncomfortable or hurt. ...
promotions5/13/2008
  Q: I was the only one of 9 people to be hired with the new company whom had purchased the property I ...
  A: I understand your frustration when things happen at work that don't seem fair and without ...
Business meeting introducing National heros5/12/2008
  Q: On July 1st our oganization ( The Collin County Association of Realtors) will be having US ...
  A: The protocol for presenting the colors (Color Guard), the Pledge and the National Anthem is this - ...
Protocol on introductions5/8/2008
  Q: Our organization is having a major fundraising event and will be introducing several VIPs to the ...
  A: When speaking to a group in which there are elected officials and VIPs, you would acknowledge them ...
former political titles4/30/2008
  Q: I was recently asked this"How do you list the former position of a retired public official on an ...
  A: A former member of the US House of Representatives does not hold a title after leaving office. ...
ref4/27/2008
  Q: Good day, Lets say you are just starting out in business and trying to network with high profile men ...
  A: The first thing you need to have are impeccable manners in everything you do. If you were not ...
Japanese Client4/22/2008
  Q: A friend of the president of a large U.S. Based client of mine (Japanese owned) was brought in ...
  A: You have experienced first-hand what happens in business when dealing with the Japanese as a woman. ...
name tags at a fundraising gala?4/13/2008
  Q: Our non-profit is holding a semi-formal dinner dance event. Guests have RSVPd. Few know each ...
  A: Denecke: Your event sounds like fun. As an event planner as well as etiquette expert, I believe the ...
Crazy but important business relationship.4/9/2008
  Q: My wife is a private music teacher who advertises with a local publication that is the main source ...
  A: We cannot account for the fears of others - especially when their fears are unfounded. I am sorry ...
ADHD, self-employed, forgetting appointments4/7/2008
  Q: I need to know what to say to clients when I forgot to go to their house, forgotten an appointment, ...
  A: I can imagine how frustrating it is for you to not feel in control of your schedule or memory. ...
Voice Mail Greetings3/27/2008
  Q: Do you have any suggestions on how to create/leave professional voice mail greetings on both an ...
  A: Voice mail is often the first impression someone has of us and professional and informative voice ...
thank you note3/15/2008
  Q: Cynthia! After a business meeting with prospective clients, should a follow-up note of appreciation ...
  A: The last time you went out of your way to do something for someone and they didn't say thank you or ...
business card titles3/4/2008
  Q: my company is a partnership LLC. home builders. one of us wants his business card to say owner. ...
  A: When there is more than one owner you can put Co-Owner (shows you share the responsibilities with ...
Professional addresses2/26/2008
  Q: Is it propper business etiqeitte to simply use my name.? I recently wrote the following to my ...
  A: P.G.: I can understand your frustration. Keep in mind though that people will assume your last name ...
Accepting Free Event Tickets2/25/2008
  Q: A friend left me a voicemail the other night about a free ticket she had to an event. I was a ...
  A: You accepted an invitation from your friend. It doesn't matter who bought the ticket because your ...
State Representative2/21/2008
  Q: My sorority is having their annual charity luncheon and style show. One of our State ...
  A: A State Representative should be listed as such: Mr. John Doe _________ (your state) State Senator. ...
Address block for letter addressed to two different people2/6/2008
  Q: I have the same letter of thanks for a donation which goes to the Principal of a firm and the ...
  A: I am sorry if I misunderstood your initial question. You would address each individual alone for ...
Address block for letter addressed to two different people2/6/2008
  Q: I have the same letter of thanks for a donation which goes to the Principal of a firm and the ...
  A: You would address the same e-mail using both recipients in the TO: block. That way they will both ...
supervisors letter critique1/18/2008
  Q: An executive in our company forwarded a draft of a letter to keep me in the loop and asked for ...
  A: The executive sent to you the letter to keep you in the loop - not to write the letter for him. In ...
uni qualifications1/15/2008
  Q: a further question on uni degrees and business cards. What is the order in which higher degrees and ...
  A: Uulf: Your higher degrees (MBA,Ph.D., M.D.)go after your name in the order of relevance to the work ...
Reference name etiquette1/6/2008
  Q: I will be referring to former Governor Jeb Bush in business correspondence concerning an upcoming ...
  A: Former Governors don't retain their titles after leaving office. US Senators are the only ones who ...
ex-boss12/19/2007
  Q: My boss fired me. Fine. I'm O.K. with that. However, I let two weeks go by before I went by to get ...
  A: Ohlinger: I am sorry you find yourself in this situation. This isn't really an etiquette question ...
Greeting cards11/26/2007
  Q: is it ok to include a business card with Christmas cards to past customers? Thought about discreetly ...
  A: It depends - I assume you know that cards to past customers would be sent only to their office ...
on relationships11/18/2007
  Q: what will i do if someone really doesn't like me and tell it straight in my face in front of my ...
  A: Being told that someone doesn't like us is difficult no matter where or when we hear it. If someone ...
Telephone Etiquette11/8/2007
  Q: We often receive telephone calls for our President and when the caller is told he is unavailable, ...
  A: Great question and one that is asked often. The caller essentially doesn't believe you when you say ...
Business cards designation and degrees11/6/2007
  Q: I have recently received a tax-related professional designation Registered Professional Appraiser ...
  A: First of all, congratulations on your achievement. Second, there are many times, especially when ...
business writing11/1/2007
  Q: I have 2 masters degreees PLUS a license...how do I list these credentials on business ...
  A: : The protocol of listing your academic credentials depends upon what you are doing for work. If ...
writing a letter after being fired10/31/2007
  Q: I am 21 years old and have been working at a motorcycle shop assembling bikes and power sports ...
  A: Binder: Being fired from a job can be a real life lesson and it doesn't have to be bad. It gives ...
Lunch Hour at Work6/6/2007
  Q: About six months ago I started working at a firm at which me and another lady are the only two ...
  A: My advice is to just be friendly and not take offense at others' behaviors - especially about ...
Lunch Hour at Work6/6/2007
  Q: About six months ago I started working at a firm at which me and another lady are the only two ...
  A: It sounds like the other woman in your office is flirting her way to the top. That isn't always bad ...
follow up after second interview6/1/2007
  Q: I am a recent graduate, and I have completed a second interview for a teaching position where I had ...
  A: You should call and just state that you are still interested in the position and then ask when a ...
Employee favoritism5/23/2007
  Q: My boss has carpooled with a co-worker of ours for a couple years now, and during this time, the ...
  A: It is generally accepted behavior that the boss doesn't do anything that would favor one employee ...
Employee favoritism5/23/2007
  Q: My boss has carpooled with a co-worker of ours for a couple years now, and during this time, the ...
  A: I am sorry I didn't understand the whole question. Getting someone to do something you think they ...
Employee favoritism5/23/2007
  Q: My boss has carpooled with a co-worker of ours for a couple years now, and during this time, the ...
  A: My best advice is to organize your project proposal and ask for uninterrupted time with your boss to ...
How to Request Appropriate Attire5/18/2007
  Q: Ms. Taylor, I am coordinating a function in August for my company. The owner (manager) of the ...
  A: While I am not Ms. Taylor, I will be happy to answer your question. On the invitation you would ...
Dealing with Japanese / Koreans5/10/2007
  Q: Is it true that when I meet Japanese or Korean business people I should take several collegues along ...
  A: Klaesi: Both Japanese and Korean cultures are group oriented. You will hardly ever if ever deal ...
Communication etiquette4/27/2007
  Q: Is it appropriate to respond to business e-mail with e-mail, fax with fax, phone call with phone ...
  A: We sure do have a lot of choices regarding communications these days, don't we? The most appropriate ...
Art in the office4/16/2007
  Q: I have recently accepted an offer at a small boutique law firm. For the first time, I have have my ...
  A: While I appreciate your appreciation of fine art, to most people who see a painting with a nude, ...
order of listing degrees4/9/2007
  Q: I received my MPH before my MD, but would like to display both on my white coat and business card. ...
  A: The highest degree or certification in the business you are working is listed first. If you are ...
Mexico4/9/2007
  Q: What are the views of equality of men and women in the workplace, and how do these views affect ...
  A: King: In Mexico, machismo is the state of affairs. Women are in business but they must defer to men ...
Boss' party4/2/2007
  Q: Is it acceptable to throw a suprise birthday potluck/party where we give him a gift certificate ...
  A: Hillman: It is always acceptable to do something nice for someone else, even if that someone is ...
Can't remember name7/17/2006
  Q: You meet someone who you have already been introduced to but cannot remember their name, especially ...
  A: First of all, everyone forgets names, so don't be embarrassed. Just say to the person whose name you ...
Business Card Degrees4/26/2006
  Q: Cynthia: I am designing a business card for my boss who has a CPA and MBA degree earned in that ...
  A: Tieder: The proper way to display her name would be First Last CPA,MBA BUT.... The order is ...
Degree on Business Card3/10/2006
  Q: I recently read your response to including a masters degree on business cards and wanted to inquire ...
  A: A Master's degree or PhD. indicates that you have higher qualification unusual and respected in the ...
How to ask for your job back12/5/2005
  Q: How do I ask for my job back after resigning? I am a paralegal. I started working for a firm for ...
  A: Ok - if it is a letter not a face to face meeting, the best way to approach it is positive. The ...
How to ask for your job back12/5/2005
  Q: How do I ask for my job back after resigning? I am a paralegal. I started working for a firm for ...
  A: I would suggest you ask for a meeting, don't write a letter. It is much harder for the person who ...
office holiday luncheon11/29/2005
  Q: Our office team (appx 7 people) will soon go out together for a Christmas lunch (obligatory but not ...
  A: I completely understand the situation you will be facing soon. After all, I live in the Washington, ...
shaking hands11/3/2005
  Q: I was wondering what the protocol was for shaking hands with women? I'm a carpenter, so my hands ...
  A: If you are in a business situation, you extend your hand to a woman just as you would to any man. ...
Real Work from Home Jobs?10/24/2005
  Q: this may be a bit out of your expertise; however, I am getting desperate trying to find a real work ...
  A: Remember, you should never pay to work, you get paid to work. You have many strengths to use - the ...
Help!9/20/2005
  Q: I am helping that you can help me find some answers. A month ago, I walked away from a job at a ...
  A: While this is not a strickly etiquette question, I do know something about this kind of situation. ...
Can I get a copy of interview transcript?9/5/2005
  Q: Ms. Lett, I have recently interviewed with a recruiter who recorded our interview and stated that a ...
  A: The recruiter cannot legally record you unless you gave your permission ahead of time. Did you? ...
Competitors at company events.8/19/2005
  Q: I have a friend who wanted to invite someone who works for a competitor to a you-plus-guest company ...
  A: A company has no say about who you date, get engaged to or marry. Those are issues of free will not ...
How to tell...?5/11/2005
  Q: I'm a Programmer/Analyst with 15 years of experience in the field, but my formal education all these ...
  A: What great news!!!! Share it with everybody. Tell your boss, tell your co-workers, tell the ...
Informal Interviews2/16/2005
  Q: I'm currently studying a maths degree at a UK university and I'm applying for investment banking and ...
  A: I am glad to hear how motivated you are to succeed in your chosen field. I think that taking the ...
Degrees and certiifcations on business cards1/4/2005
  Q: Is it proper to include a master's degree after one's name on a business card? Thanks, Karen
  A: If your business card reflects your position in the same field as your master's degree, it is proper ...
make them remember11/18/2004
  Q: I was wondering how can I make sure that the person I am meeting can remember me. Because I 15 and I ...
  A: To be remembered, you need to do something most other people do not do. You need to write a ...
Business Introductions10/8/2004
  Q: Topic: When a male doctor takes his female companion/wife to a function. Problem: When introducing ...
  A: When you attend a business related function and you have a relative who is not in the business but ...
BUSINESS ETIQUETTE8/1/2004
  Q: When given a name tag at a meeting; which side of the jacket, should a male or female place the tag.
  A: Mr. Balwin: The name tag goes on the right shoulder. The common sense reasoning for this is that ...
Business Invitation6/21/2004
  Q: My Administrative Assistant is retiring and we are holding a small party in her honor. I am ...
  A: On your invitation, on the right at the bottom where you normally put instructions about the event, ...
foreign language at work5/28/2004
  Q: Does it violate any business etiquette standards for two Polish speaking persons to speak Polish ...
  A: Moore: It is considered rude for foreign language speakers to converse in their native tongue if ...
Business Correspondence4/26/2004
  Q: Is it appropriate for a law firm to correspond with a client regarding important legal issues by ...
  A: Palmer: You were taught the correct way to use memos vs. letters to clients. If I received a memo ...
Etiquette for a funeral home service3/31/2004
  Q: How do you greet people at a funeralservices when they come in for any type of service?
  A: Glenn: I am assuming that you are among the family of the deseased. If that is not true, let me ...
First Interview2/23/2004
  Q: I have just had a request for an interview for my dream job. Unfortunately, I am not completely ...
  A: It should be standard practice for you to call to confirm. Call to speak with the interviewer's ...
engraving with a title2/11/2004
  Q: i have a dear friend who is a retired colonel. He always wears a jacket that has his pin with LTC ...
  A: When an military officer retires, he or she retains their military title with restrictions. The ...
Notify supervisor of other interviews?2/10/2004
  Q: Is is appropriate to inform my current supervisor that I am interviewing for a position with another ...
  A: Proper business etiquette is somewhat based upon practical common sense. That being said, informing ...

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