Expert: Scottgem - 8/25/2008

Question
Dear Scott,

I have a problem. We are a small office and have just recently have tried to add ACT to our computers. One of our computers isn't working with ACT and the installer asked me to uninstall MS Office on that computer. I knew it was running MS Office Standard 2003, because I had the disks, but when I went to the uninstall programs section of Windows I noticed that we also had MS Office 97 Professional as well.

That it where my problem starts. I knew that I also had to unstall MS Office 97 Professional, too, but when I try it asks for the disks. I don't have them. I'm not even sure how this program got on the computer, though we did move offices in 2005 and that's when I took over.

Any idea how to uninstall MS Office 97 professional without the disks?

Best,

Brad

Answer
How are you trying to uninstall, From Add/Remove Programs? If so, you may have to manually remove it. This means deleting all the folders then running a registry cleaner (like CCleaner) to clean out the orphaned entries.

Hope this helps
Scott<>