Expert: Scottgem - 8/5/2004

Question
Hi -
I got this PC secondhand. It had MS Word but no other MS Office apps. I was transferring files from my old PC using Symantec pcAnywhere, and I saw the button for "Synchronize", so I synchronized the MS Office files on both PCs. I thought this would give me a complete working copy of MS Office, which I had on the old PC.
Well, after I did that I didn't even have a working copy of Word. The person who gave me the PC sent me a copy of the MS Office CD, which I used to try to install it (unsuccessfully). When I try to uninstall everything, I can uninstall the copy of MS Office, but when I choose MS Word from the list of programs to remove, it says "insert Word CD" which I don't have, so I put in the Office CD, and it says "cannot find file Word.stf". So I can't remove the copy of Word. I can only run the Office apps from the CD, which is slow. I can't get it installed on the hard drive.

Answer
Well first you have a licensing issue. Unless you got the original disks disks with the PC then you have an illegal copy of Office. I don't know that CD is, it may not be complete.

My suggestion would be to get a legal copy of Office and try installing that.

You should try a complete uninstall of Office, then delete the Office folders beforte trying to reinstall.

Hope this helps,
Scott<>