Expert: Dan Smith - 5/24/2004

Question
Hi,
 i m a student doing online degree and this is my assignment's question and i dont find the material related with this topic so plz kindly help me to understand it. The question is little long.

Complete the following letters by adding the essential elements of Business letter e.g.
o   Heading
o   Date
o   Recipient's address
o   Salutation
o   Body ( body of different letters has been given)
o   Closing
o   End notations
  
     (1)

In the past twelve months you have purchased a considerable amount of merchandise from us, which pleases us greatly.

Since you have never taken advantage of the 2% discount we offer for early payment, we thought that you might be unaware of just how substantial your savings could be.  The savings
on last year's purchases alone would have amounted to $

By paying us within 10 days of delivery, you can actually save 24% of the face amount of your average monthly bill over the period of a year.  There are, in fact, firms who prefer to borrow funds to take advantage of this discount. Of course, you know what is best for your own business, but we want to be sure that you are aware of this savings factor.

We would like to take this opportunity to thank you for the orders you have given to us over this past year and the promptness with which you have always paid.  It is a pleasure doing business with your firm.
     (2)

This is to inform you that we are unable to make delivery on the above referenced purchase order on the date indicated.

We should have our merchandise ready to ship within 10 days of the original delivery date and we hope that you can hold off until that time.

We did want to inform you of this delay as soon we were advised in order to give you as much time as possible to make alternate arrangements, if necessary.  We can assure you, however, that if your order remains in force we will expedite delivery to you as soon as we have received the merchandise.

Please accept our apology for this delay and thank you for your understanding.   
        (3)

This is to acknowledge receipt of your letter of [date] in which you set forth your reasons for canceling your purchase order #

I am very sorry about the misunderstanding that led to this cancellation and has taken the matter up with management in order to ensure that a problem of this nature does not occur again.

As one of our valued customers, your satisfaction is one of our primary concerns.  Please accept our apology.
     (4)

This letter will serve to confirm our agreement regarding your purchase of, and payment for, certain merchandise from our company.

We have agreed to ship the following merchandise to you:


You agree to abide by our printed terms and conditions, and you additionally agree to pay for the merchandise in three equal payments.  The first payment shall be sent so as to be received by my office not later than     [date]
The second payment shall be received not later than thirty days later, and the third payment shall be received not later than thirty days after the second payment.  In no event shall payment be received later than     [date]

Please sign a copy of this letter and return it to me. Upon receipt of your confirmation of our agreement, I shall release shipment of the aforementioned merchandise.
        (5)

Your purchase order dated            has been received by our firm, but cannot be filled without the inclusion of a purchase order number.

We are requesting that you either provide us with a number for your order or issue a new purchase order for the items you have requested.

To insure our quick delivery, please comply with this request as soon as possible.  

Answer
You're just being asked to format a business letter is all. The formatting options in this venue are somewhat limited, so my example will not be precise. But your letters should look something like this (I'm just making some stuff up):

The top of your letter begins here.<<

Mr. Salmon Nehru
The Discount Company
Postal Service Box 1048
New Delhi, India

24 May, 2004

Mr. James Jwahral
The No Discount Company
4786 South Middle Class Street
New Deli, India

Dear Mr. Jwahral:

In the past twelve months you have purchased a considerable amount of merchandise from us, which pleases us greatly.

Since you have never taken advantage of the 2% discount we offer for early payment, we thought that you might be unaware of just how substantial your savings could be. The savings on last year's purchases alone would have amounted to $240.00.

By paying us within 10 days of delivery, you can actually save 24% of the face amount of your average monthly bill over the period of a year. There are, in fact, firms who prefer to borrow funds to take advantage of this discount. Of course, you know what is best for your own business, but we want to be sure that you are aware of this savings factor.

We would like to take this opportunity to thank you for the orders you have given to us over this past year and the promptness with which you have always paid. It is a pleasure doing business with your firm.

Sincerely,



Mr. Salmon Nehur

Enclosure: Scale of savings using discount
>>

Letter example ends here

Center the letter on the page from top to bottom.

Hope this helps.