Expert: Norman L. Rose - 2/26/2009

Question
When an airline receives a credit card charge back they just send a debit memo.  Therefore the only recourse for the travel agent is to get a signed and imprinted UCC form.  They do not offer us any information given to them by the credit card company in order for us to directly dispute the charge back with the card company.  The card company will not give us any information either because the charge did not come directly from the agency.  Can you offer any suggestions.  Thank you.

Answer
I have heard from many sources that the airlines have increased  their  collection efforts as a way to raise additional funds. (more aggressive stance on debit memos)  

If the customer cancels you should not be liable for the charge provided you have the right documentation. I thought the airline is required to provide an explanation when asking for money back.  I am not an expert on this subject but I would actually check the Airline Reporting Corporation - http://www.arccorp.com/
rule book and it should list your rights to at least some detail.