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About Norman L. Rose
Expertise
Any questions related to technology and the travel industry. This includes online travel trends, changes in travel distribution practices, emerging technology to manage corporate travel, corporate self-bookings tools, expense management systems and data warehouse initiatives.

Experience

Past/Present clients
Technology Companies: BroadVision, Extensity, Fetch Technologies, ImaginOn, Netscape Communications, Oracle Corporation, PeopleSoft, Peregrine Systems, PointsNorth Digital Technologies/Peragis, Site2, Sun Microsystems

Travel Companies: Carlson Leisure Group, Carlson Wagonlit /WTS, Datalex, Maritz Travel Company, The National Business Travel Association, Perillo Tours, Reed Elsevier/OAG, Rosenbluth International, Sun International Resorts, US Bank, Worldspan, WorldTravel BTI

You are here: Experts > Travel > Business Travel > Business Travel > Debit Memos

Business Travel - Debit Memos

Expert: Norman L. Rose - 2/26/2009

Question
When an airline receives a credit card charge back they just send a debit memo. Therefore the only recourse for the travel agent is to get a signed and imprinted UCC form. They do not offer us any information given to them by the credit card company in order for us to directly dispute the charge back with the card company. The card company will not give us any information either because the charge did not come directly from the agency. Can you offer any suggestions. Thank you.

Answer
I have heard from many sources that the airlines have increased their collection efforts as a way to raise additional funds. (more aggressive stance on debit memos)

If the customer cancels you should not be liable for the charge provided you have the right documentation. I thought the airline is required to provide an explanation when asking for money back. I am not an expert on this subject but I would actually check the Airline Reporting Corporation - http://www.arccorp.com/
rule book and it should list your rights to at least some detail.

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