Expert: Marvinator - 5/18/2010

Question
I have just bought some Anchor threads off ebay and believe these are fake because three of them have the numbers 528, 529 and 530 and looking at sites on the web I dont think Anchor use these numbers. I dont know what to do next can you help please.

Answer
The first thing you should do is contact the seller.  Express your concerns and ask for any information they may have which proves that the items are, indeed, vintage.  Give the seller a day or two to answer your emails.  If they cannot (or won't) then you have a legitimate dispute.  

Next, open a dispute with Paypal and Ebay.  The dispute should be worded as "Not as described/Advertised".    A dispute forced the seller to respond.  Be sure to track the dispute and see what is said by the seller to EBay/Paypal.  

Do not close the dispute unless you are satisfied.  Also note that if the seller can produce the proper evidence that the items are as described, Ebay/paypal may close the dispute for you, this is why you must respond to any remarks in a timely and professional manner.  Refrain from name calling or he said/she said sort of arguments. Produce the evidence you have and back it up with websites, and/or other pieces.  Give Ebay/Paypal enough evidence to rule in your favor.