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Question
Hello Stephanie, Basically I have been buying a large amount of mobile phones on the ebay web site. I have purchased loads of nokia 5410i. I have fully refurbished them, cleaned them, and also included a brand new box for each nokia 5410i.

I have over 20 nokia 5410i in stock. So i want to encourage other buyers on ebay to grab a bargain whilst they are in stock.

in like new condition. limited stock. very fast delivery. uk seller.

the best nokia 5410i cheap classic camera bluetooth phone.

100% refurbished to new condition. fitted with new covers and parts. accessories include new charger and battery. available in black and silver colours.

how would word this listing? please advise me as i am struggling to come with a listing for ebay advert.

Answer
Good morning from Texas Craig,

As a veteran eBay seller of nearly 15 years, I know how competitive the cellphone market it is. Sounds like you are very thorough, very diligent and a very honest seller.

Your success for any refurbished electronic item will depend on pricing, your feedback and your DSR's. Trust and return policy will be critical, so please explain your return policy in great detail and in an upbeat and friendly manner.

List facts and details about the Nokia phone, just like you did here in this explanation;however, I would use a bulleted list to make it easier to read.

Do NOT use stock photos for your refurbished Nokia phone. Your phones are not new, so potential buyers will want to see the exact product that they are buying/bidding on.  Very, very important!

Last, but not least do your market research to see how other cellphone dealers list their refurbished cellphones. Be sure to compare apples to apples, so don't look at anyone selling new equipment, since yours is not new.  Take note of the keywords they use, the category, starting price, shipping, etc. and provide a complete and honest description. Most people don't read long narrative descriptions, so be concise and don't forget to use a bullet list to highlight all details about the individual phone you are selling.  I recommend auction style if you want to create a sense or urgency, as you described in the second paragraph of your inquiry to ALLEXPERTS.  Also, be sure to include ALL details in the description box, lots of clear, close-up photographs of the specific phone you are selling. Include any and all equipment that comes with the phone and paperwork, manuals, boxes, etc.

Do not use the same photos for all 20+ Nokia phones. Yes, this is additional work, but will make all the difference in the world.  It would be a whole different story if you were selling new-in-the-box phones, but you aren't.

I hope that this information is useful and having your eBay user ID would allow me to see your past and current listings that would provide insight into your strengths and weaknesses. Right now, I have no idea about your eBay experience, so it is very difficult to advise you not knowing if you've ever sold on the site. If not, I do recommend that you register for a class with a certified eBay instructor in your area.

Kindest regards,
Stephanie Inge
Dallas, Texas
eBay ID:  stephintexas

Buying & Selling Thru Ebay & Other Auctions

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Stephanie Inge

Expertise

15+ years experience as an eBay seller, 12 years as a professional eBay instructor for several local colleges, I can answer questions on most any eBay topic, ranging from a beginner to advance level. I also have expertise in digital marketing which is essential to e-commerce. As a longstanding Top-Rated eBay seller, I can answer questions pertaining to achieving and maintaining TRS status and the benefits, best practices, market research, creating professional listings and titles, rules and regulations, fees and optimizing listings for maximum traffic. I don't answer tax related questions, as I'll leave that up to the accountants and tax experts. I can answer questions or refer eBay sellers to various eBay tools and explain the benefits of using 3rd party applications. I also teach Amazon classes for a local college and available to answer questions about selling on Amazon as a regular merchant or using the FBA program.

Experience

With more than a decade of eBay experience as an eBay seller and certified instructor, my experience covers every aspects of eBay. My expertise is streamlining daily operations, digital photography, marketing, market research, creating excellent eBay descriptions, using rich keywords to optimize the auction title and drive more traffic to eBay listings, customer service, packing and shipping, adding sound and video to your listings to gain a competitive edge, pricing and timing strategy, sourcing products to sell on eBay and Amazon.

Organizations
The Dallas eBaybes & eMales (400 members) - Founder/Organizer DFW Social Media Marketing Group (1,250 members) - Founder/Organizer eBay Voices of the Community Alumni DFW Wordpress Group DFW SEO/SEM Group

Publications
Author - MEETUP ORGANIZER STE-BY-STEP SUCCESS GUIDE (2013) Featured in numerous books, including The eBay Success Chronicles, as well as eBay Million Dollar Powerseller Ideas. The consummate Internet professional and community leader in the Dallas/Ft. Worth Metroplex, as founder of The Dallas eBaybes & eMales and DFW Social Media Marketing group, with 1,600 plus members, collectively. Contribute ongoing eBay expertise to various Auctiva "Online Seller" writers. 2011, collaborated with experts to write, “The Home Run Guide: Take the Experts with You” a guide to finding buried treasures. Stephanie has helped thousands since 1999, as adjunct professor for Dallas and Collin County Community Colleges, seminars, webinars and online computer, Internet, ecommerce and social media classes via her virtual classroom, VirtualTrainingCamp.com. Since 1999, Stephanie has been the #1 eBay instructor / trainer / coach / consultant and taught Advanced eBay classes for eBay University in September 2006. Selected as Texas State Representative by eBay, Inc. to attend U.S. of eBay Fly-In in Washington, D.C. in September 2007 and March 2013 to meet with lawmakers on Capitol Hill, discussing current legislation that could negatively impact online sellers.

Education/Credentials
Richland College - Dallas, TX Computer Science, Web Design, Digital Photography Eastfield College - Microsoft Operating Systems, Programming

Awards and Honors
Former eBay University Instructor (Advanced eBay Classes) - September 2006 Featured Instructor eBay, Inc. - June 2007, July 2012 Featured Powerseller of the Month, eBay, Inc. - February 2006 United States of eBay, Texas State Representative - March 2013, September 2007

Past/Present Clients
The students and clients I have worked with over the past twelve years are too numerous too mention; however, I will be happy to provide names and contact information if necessary. I was a contributor tfor the Jim Cockrum and Skip McGrath's Proven Amazon Course, As mentioned previously, eBay hired me in September 2006 to teach their advanced classes for eBay University and I have working with America's Gold & Diamond Exchange in Dallas, Texas for 2-1/2 years handling all of their eBay sales, as well as their company website.

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