Expert: Suzanne Wells - 3/28/2007

Question
Hi,
I am considering buying software on ebay.  If they say “brand new”, “never used” or “original box”, would that software qualify for registration and support, or would it be like buying a pirated version?  Does it depend on the vendor (a business vs private seller?).  I can find software bargains on ebay, but don’t want to give up any rights as a purchaser.  Thanks for answering this question!


Answer
Hello, thanks for contacting me.

First, research your seller. Read his feedback and see what other buyers have to say. How long has he been selling on eBay? What's his location? Beware of sellers outside of the US - many run scams on eBay.

Second, don't hesitate to ask the seller questions. Find out his return policy to determine if you can return the item if you are not satisfied.

Third, be aware, that many electronic products such as CDs, DVDs, and software products are pirated and sold on eBay. It is against eBay policy, but nevertheless, sellers still do it. You're not going to know if the software is authentic until you have the item in your hands.

If you are uncomfortable with making a purchase, don't buy the item. You are buying items at your own risk on eBay, so you may be stuck with a product and not be able to get your money back.