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QUESTION: I had custom kitchen cabinets made in cherry and I wanted them stained w/ varnish. They were delivered natural with varnish. He took them back and said to get it done quickly he would mix the varnish and stain and have them done in 2 days. I said no, I wanted them stripped, stained and revarnished. The cabinets came back with streaks and brush marks and were cloudy. I suspect he mixed the varnish with the stain but he says no. What are your thoughts?
ANSWER: Hi Nancy, he shouldn't be brushing varnish on cabinets anyway...but it does sound like he ignored your request....and he has a responsibilty to satisfy you, the customer....is this the cabinet maker?...or someone else?...
---------- FOLLOW-UP ----------
QUESTION: It's the cabinet maker. It really looks terrible. I'm asking for money back because who knows what they would look like if he did them again. What percentage do you think is fair? There are 54 doors/drawers.
I'm sure if they were redone and done correctly...they'd be fine.....did you see other cabinet work he had finished? And then where are you....stuck with a big, botched job??Hopefully you withheld money until the job was complete??He has a duty to see the job through, and fulfill his obligation........sounds to me that he is NOT a finisher...proper cabinet finishing is an art, and a properly applied, state of the art finish, meeting KCMA standards, should give you a maintenance free life of 20+ years....
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| Comment | Thank you so much for helping me. I was beginning to think I was in the wrong but you reinforced my gut feeling which was - I'm being taken advantage of. Thanks for everything. | ||
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Answers by Expert:
Greg Scholl
Expertise
Questions on Woodworking, wood finishing and refinishing of all kinds, repairing furniture and wooden objects, Architectural details, Woodturning, carving, tool usage, product usage, some chemistry as it applies to woodworking and related interests,cabinet making and furniture construction/design, etc. I have experience with all manners of colorants, finishes, paints, stains, dyes, glazes, and coatings, wood species recognition and usage,tool recommendations, blade types and recommendation,techniques and methods for many Woodworking related issues, etc.
Experience
Fine furniture restorer and cabinet maker for over 30 years,serving high end Antique dealers, Interior designers, Collectors in the CT area. Consulting for area Painting/Decorating and Building contractors on non painting issues..(staining, wood prep.,clear finishing, floor restoration and architectural detail restoration and repair, etc.) Sold, built, serviced, setup Home, Industrial, and Commercial stationary woodworking tools for a major tool retailer in CT. for three years, sold hand and power tools , provided knowledge, parts replacement, service, and on site service, Trade show Demo, and training as well.
Publications
Published in Fine Woodworking Magazine (12/97), included on Fine Woodworkings first "Best of Fine Woodworking" CD-ROM (2002) ...("27 year compilation of expert know-how")
Education/Credentials
Art School at Silvermine Guild in Norwalk, CT., 9 year apprenticeship in a European run Cabinet and Restoration shop in CT., various classes on subjects having to do with the field. Seminars from major Tool manufacturers, Skil/Bosch, Delta, Powermatic, Ritter, Porter cable, Milwaukee, Dewalt/B&Decker, Performax.
Past/Present Clients
Many varied clients including work on Martha Stewarts' Westport, CT. show house, many fine Antique dealers and private collectors in and around Fairfield County and in Woodbury, CT. (the Antiques capital of CT.), Golden Age of Trucking Museum, Wilton Historical Society.
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