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Dear Mr. Eldredge,

Hello! We recently had our kitchen renovated. The contractor installed KitchenMaid cabinets (semi-custom; maple; painted). We have found about 15 small imperfections, mostly tiny scratches and places where two pieces meet with the meeting spot obvious. Also, the insides of the doors seem to be only lightly painted.

I made a big stink about this (shouldn't the cabinets be perfect?), and tomorrow I'll be meeting at my house with the KitchenMaid rep, the salesman at the supply house (Mid-South), and the contractor.

I'd like to know what's normal for this type of new cabinet (in case the KitchenMaid rep uses "normal" as an excuse). I intend to be reasonable and polite--but I could use more information about just what sort of imperfections a client should expect to put up with.

Thanks so much!

Answer
Judy,
Thanks for your e-mail.
All of the scratches should be made to disappear.
The joints have a small tolerance; but, they should not be obvious.

This is not normal in any state; especially a professional as KithenMaid Cabinets.

In our business; one facet is to follow construction companies and cabinet companies, correcting any imperfections that the customers want corrected.
This is the financial responsibility of the construction and custom cabinets, paneling, shelving etc.
The term they use to refer to this is: "after the fact touch-up profession"

The many office buildings and homes that we work in; state in their contracts - no obvious or noticeable damages as you walk-by the completed job - are to be tolerated.

Make sure the insides of the cabinets are up to the same specifications as the front of the cabinets.

Don't accept any imperfections that are obvious to you.

You are the final walk-thru person to accept or deny any of the completed work.

Stick to your right to have it completed professionally.

Hopefully you have not paid the full amount.

Best of luck!

Joe Eldredge
Conscientious Wood Care

Cabinets, Furniture, Woodworks

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Joseph A. Eldredge

Expertise

We have been in the wood care business for almost 30 years (we are still learning) We do refurbishing and touch-up of furniture, paneling, antiques etc. The number one question that we receive; is what do I use on my furniture, to keep it looking moisturized, clean and get the depth perception back into the finish. I believe we can help on products to use and answer questions on why we don't use certain products that are available to us. I am sure that there are many questions on wood care that we can't answer; but, give us a try anyway. We find that many people use products for maintaining the wooden furniture, etc., and can't understand the reason it looks worse as they continue to use certain products. Most people use the products that their mothers and grandmothers used. Finishes on furniture have come a long way; from shellacs, waxes, varnishes etc. Give us an email and see if we can help with some of your questions and concerns.

Experience

Have worked in Omni, Brown Palace etc. hotels. Have refurbish items in the Colorado Govenors mansion and the Colorado Capital building etc. We have been caring for millions of dollars worth of furniture and antiques for large corporations for years.

Education/Credentials
Have received certificates from numerous companies who teach wood care clases through-out the country.

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