Careers: Hospitality/About walk-outs

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Expert: Robert M. Riddell, C.H.A. - 5/12/2008


Question
How to avoid walk-outs in hotel? How would proper use of IT have avoided walk-outs? Can IT alone help?

Answer
Hello Fung,

First of all, I'm not sure what IT is? However, a strict credit  policy should be established to avoid issues with walk outs. Upon check in- guests establishing credit for miscellaneous charges is a universal policy with most hotel companies throughout the world. Cash paying guests must establish a cash deposit to cover incidentals just as anyone else would with a credit card. It is up to the individual property to establish the proper amount.

Hope this was helpful.


Thanks Fung...I suppose in a world where everything is abbreviated, "I.T." should have been obvious...but at the time, I could not figure out what "it" was...if you know what I mean! Further, Information Technology as they say, is only as good as the information available. Good, solid company policies should be relied on to avoid walk-outs.

Robert M. Riddell, CHA
President, EHC

Careers: Hospitality

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Robert M. Riddell, C.H.A.

Expertise

I can be of assistance with any Hotel industry questions relating to the operation and management of Limited Service, Full Service and Botique hotels.

Experience

Over 20 years in Hospitality and Service Management, Hotel General Management, Property Management, Food and Beverage Management, Supervision of Commercial Renovations,Sales and Marketing, Human Resources,Accounting, Recruiting and Consulting, Staff Training and Development.

Organizations
International Institute of Modern Butlers, Professional training in culinary, Property management and preservation, construction management, hotel management. Certified Hotel Administrator, CHA, Convention Management and Services, On-Site Real Estate Management, Certified Recruiter.

Awards and Honors
Several Awards and recognition from International Hotel Companies such as Marriott Corporation and Choice Hotels International.

Past/Present Clients
Most recent: 2006-present National Hotel Management Company, managing Full Service Franchised Hotels, Boutique Hotels and Select Service Hotels.

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