Expert: Linda - 5/19/2009

Question
Our family has bee trying to contact our son  & wife who are on the Vicyory out  of Puerto Rico and we CANNOT contact them - have had the run around - just what & how do Carnival handle emergencies? Our son's room is 7425 and he needs to call his parents....Ann Crumbley

Answer
Ann, I thought your question would be simple, but it certainly has proved to be challenging!  Here's what I found out.

Carnival number from the us is 1-877-225-7447, if outside US is 1732-335-3284.

There is also a company called "Call Ship" 1-877-823-4000 you can phone or "DIALASHIP.COM" 800-799-2411.  

Please understand these calls are VERY expensive, between $7/10 per minute and the time starts when the ship picks up the phone.

Carnival had no information on their site.  The direct number is in the documents your son received, but, that's not much help since he didn't leave the number.

I really hope this information helps and so sorry you're having to contact him.  My prayers are with you Ann.

Linda