Expert: Roberto Serrano - 3/21/2008

Question
Hi.  I am able to send and receive text messages with my P900, but if I try to make a voice call, I get one beep then I can hear nothing.  the phone I am calling however rings normally.  Can you help me troubleshoot?

Answer
Hello Javel,

I suggest a soft reset simply by taking out the battery of your device is powered on then put the device back together again power on and attempt to make a phone call if you keep on having the same problems  try a hard reboot. Use your jog UP * DOWN DOWN * DOWN *
make sure that it only up/down one click and that the flip is closed. Find hard and you shall find out how to perform a hard reset on your device. If after a soft and hard reset on your device I suggest you return the device to whom over you purchased it from or contact sony and  they will perform a check of your device and they shall fix it if the device is under a year warranty. I hope that I have been of help to you if you have any further questions please do not hesitate to ask. Thank you for your question.