Expert: Roberto Serrano - 3/27/2008

Question
QUESTION: I just purchased an Unlocked and Unbranded Moto Q off of e-bay and would like to set it up to work on my existing AT&T account.  I have transferred the SIM card to the new Moto Q.  What do I have to do to get it to work on the AT&T network (it tells me it can't obtain the network settings and I have to do that manually, but doesn't tell me how). Help!

ANSWER: Hello Darrell,

Here is a link that will help you set the mms settings for your phone these mms settings will enable you to receive pictures and videos on your phone http://www.wireless.att.com/support/deviceConfig.do?content=KB83277.html

MMSC: http://mmsc.cingular.com
Data Connections: The Internet
Gateway: WAP 2.0 Gateway
IP Address: 66.209.11.32
Port: 80
Encoding: Binary

As far as the internet settings since At&t uses media net for internet access these settings should work if by any chance they do not work please let me know and I will investigate for you

Entry   Value
Name:   Cingular GPRS
HomePage:   http://device.home
Service Type1:   WAP
Gateway IP1:   66.209.11.61
Port1:   9201
Domain1:     
Service Type2:   WAP
Gateway IP2:   000.000.000.000
Port2:   9201
Domain2:     
DNS1:   000.000.000.000
DNS2:   000.000.000.000
Timeout:   15 min
CSD No1:   14152441012
User Name1:   WAP@CINGULAR.COM
Password1:   CINGULAR1
Speed (Bps)   9600
Line Type 1:   ISDN
CSD No2:     
User Name 2:     
Password 2:     
Speed (Bps)   9600
Line Type 2:   ISDN
GPRS APN:   WAP.CINGULAR
User Name:   WAP@CINGULARGPRS.COM
Password:   CINGULAR1

I hope that I have been of help to you if you have any further questions please do not hesitate to ask. Thank you for your question.

---------- FOLLOW-UP ----------

QUESTION: Thank you, but you have sent a long list of values to enter, but I have no idea where to go, what menu items to select, to get to the place where the data goes, and don't know if it all goes in one place or several place.  Could you please explain?  Thank you.

Answer
Hello Darrell,

I got a visual tutorial that will help you out but instead of entering the settings that they state please enter the settings I have given you above http://forums.wireless.att.com/cng/board/message?board.id=mmode&thread.id=13089 I hope that I have been of help to you if you have any further questions please do not hesitate to ask. Thank you for your question.