Expert: Roberto Serrano - 6/30/2008

Question
QUESTION: Hi, I just got the a88 a while ago and I can't figure out for the life of me how to get the internet to work. I've looked at a few of your other answers on the subject but they have not worked for me, I'm unsure if I need to be within a wireless hotspot for it to work but on my previous phone I could get it anywhere. Thank you any help would be much appreciated.

ANSWER: Hello Ryker,

I will need more information to help you who is your provider.

---------- FOLLOW-UP ----------

QUESTION: My service provider is t-mobile I have the data package on the line to have internet and the such, but still cannot get to the internet

ANSWER: Hello Ryker,

Thank you for your help with the ringtone I will make a note.

These are the exact settings that I received via email from T-Mobile (usa) cut and pasted:



Data Account Setup:



From the Main Menu select > Services > Data Account > GPRS

Scroll to an empty account (IE: Account 8) and select Edit

Set Account Name to T-Mobile Internet

Set APN to internet2.voicestream.com

Leave Username and Password blank

Press Done

Select Yes to Save



WAP Profile Setup:



From the Main Menu select > Services > WAP > Settings

Select Edit Profile

Scroll to an empty profile (IE: Profile 8) and select Edit Profile

Set Profile Name to T-Mobile Internet

Set Homepage to http://www.t-mobile.com

Select Data Account > GPRS > T-Mobile Internet

Set Connection Type to HTTP

Leave Proxy blank

Leave Port blank

Leave Username and Password blank

Press Done

When Prompted to Save select Yes

Scroll to T-Mobile Internet and select Activate Profile



To Access the Browser:



From the Main Menu select > Services > WAP

Select Homepage to bring up the homepage

Select Enter Address to browse other pages



To setup Picture Message (MMS)



Create Data Account



Select Menu

Select Services

Select Data Account

Select GPRS

Choose an empty profile

Account Name enter T-Mobile WAP

Press Options

Press Done

APN enter wap.voicestream.com

Press Options

Press Done

User Name <Blank>

Password <Blank>

Auth. Type choose Normal

Press Done

Press Save



--------------------------------------------------------------------------------



Create Profile



Select Menu

Select PIM

Select Messages

Select MMS

Select Message Setting

Select Server Profile

Select a Profile

Select Edit Profile

Select a profile

Choose Edit Profile

Rename Profile enter T-Mobile MMS

Homepage enter http://216.155.174.84/servlets/mms

Press Options

Press Done

Data Account select GPRS

Select T-Mobile WAP

Connection Type select HTTP

Proxy Address enter 216.155.165.050

Port enter 8080

User Name <Blank>

Password <Blank>

Press Done

Activate the profile

I hope that I have been of help to you if you have any further questions please do not hesitate to ask. Thank you for your question.

---------- FOLLOW-UP ----------

QUESTION: Actually I did already follow the steps for the data acount and wap account setup and whenever I try to even hit the homepage it tells me it's an unknown host. Also I can put the sim back to the old phone and I get the internet clear as day

Answer
Hello Ryker,

Yes you would get internet on your old phone your old phone is probably not unlocked the phone you purchased is unlocked and you need to program it to be a t-mobile phone. If you programmed the phone and you still do not get internet it may be because your phone is a triband phone that only works on one band frequency here in the united states that is limited that is probably a reason why you do not get internet access. I would suggest for you to call T-mobile and ask them if you get that frequency in your area that may be the cause. If not and if you had followed the steps I had given you I would suggest for you to contact the T-mobile technical staff it might be something wrong on there end or on your end. I hope that I have been of help to you if you have any other questions please do not hesitate to ask. Thank you for your questions.