Expert: Roberto Serrano - 7/20/2008

Question
I can't get my Treo 755 to peform a hard reset.  After my most recent sync, the screen alternates between "Access" and "Palm" screens.  I can remove the battery, but once I reinstall it, the same thing happens.

Answer
Hello Eric,

Here are the directions on how to perform a hard reset on the Treo 755. Please be advised that this will erase all the information you have on your phone please make sure you have a back up of all the information. I hope that I have been of help to you if you have any further questions please do not hesitate to ask. Thank you for your question.

1.  Remove the battery cover from the back of the device.

2.  Press and hold the power (red phone) button.

3.  While holding the red power button remove and replace the battery from the device.

4.  When you see the "Access Powered" screen on the device take you finger off of the power button.  At this point, you'll be prompted to erase the device by pressing up on the directional pad.