Cellular Phones/Motorola V195S

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Expert: Denny Adams - 1/9/2009


Question
Hi there!  I have a Motorola V195S that the screen has gone out on.  All of my numbers are stored to the phone, not the sim card.  I tried taking it to Tmobile to have them transfer the info, but for some reason, it is not working with my phone.  Could you help me?  I know how to get to the phone book and to the option screen (without seeing it since the screen is black) but don't know how many times I need to scroll down to get to the "Copy ALL to Sim Card" option.  Any chance you could help me out here?

THanks!
Stephanie

Answer
today at work, i looked at the 3 different motorola phones we have in our store.  the copy all to sim was in 3 different places on each.  it was either 5,6, or 7 clicks down, then after that it's the select key to confirm the transfer.  since it's a tmobile phone, i would visit a local store and see if someone can assist you properly.  if they still carry the phone, they can do what i do when people come in with the same situation.  hold your phone and the store's phone, one in each hand and click on each until you get it done.  for me that works everytime.  Best of Luck to you.

Denny

Cellular Phones

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Denny Adams

Expertise

I can answer questions regarding the actual phones, contracts, what to look for when purchasing a wireless phone, and the ins and outs of all the carriers. I can easily answer basic questions as well as in depth questions. I can also direct you to the carrier that best suits your needs not theirs. I currently work in management for one of the major carriers. I want to try and bridge the gap between carriers and customers in regards to the lack of customer service that seems to be dragging the industry down.

Experience

I have been in the wireless industry for 10 years now. I have sold every major carrier including, Att, verizon, tmobile, nextel, and sprint.

Organizations
I currently work for one of our current major wireless carriers. I am in management.

Education/Credentials
I have taken business management classes at college, as well as various trainings for sales, customer service, and management throughout my 10 years in the industry.

Awards and Honors
I have been awarded the highest sales award with 3 major cellular carriers. It was awarded based on customer service results, sales results, and management skills. I have also been awarded merchandising awards for having the best looking store.

Past/Present Clients
I satisfy the needs of everyday customers as well as small and medium size businesses.

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