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Cellular Phones/how to fix water damaged phone ?

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Expert: Denny Adams - 1/18/2009


Question
dear denny,
my brother gifted me a nokia 6275 cdma handset few(9) months ago. it got wet one day and now it is not starting.
i took it to nokia customer care but they declared it a dead piece and refuced to help me its warrenty is ending next month is there any way to fix it ? please reply fast and positively.

Answer
Pushkar, when a phone is said to have liquid damage the warranty will no longer apply.  Even if you get a representative that will take care of it, once they open the phone they will see the water damage and charge you the full cost of the replacement phone.  There are liquid indicators on the phone and inside the phone.  You could remove them, but then that voids the warranty right away.  So forget about the warranty.  How long ago did the phone get wet? If it's only been a short amount of time, take the battery off the phone and put the phone in a bowl of rice. This method is said to work with a great deal of success.  Leave it in the bowl for a few days, then see if it works again.  You may just need to purchase a battery for the phone.  All of this depends greatly on how wet the phone got.  Was it completely submerged in water or just get a little wet? Anyway give it a try. Hope this helps.

Denny

Cellular Phones

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Denny Adams

Expertise

I can answer questions regarding the actual phones, contracts, what to look for when purchasing a wireless phone, and the ins and outs of all the carriers. I can easily answer basic questions as well as in depth questions. I can also direct you to the carrier that best suits your needs not theirs. I currently work in management for one of the major carriers. I want to try and bridge the gap between carriers and customers in regards to the lack of customer service that seems to be dragging the industry down.

Experience

I have been in the wireless industry for 10 years now. I have sold every major carrier including, Att, verizon, tmobile, nextel, and sprint.

Organizations
I currently work for one of our current major wireless carriers. I am in management.

Education/Credentials
I have taken business management classes at college, as well as various trainings for sales, customer service, and management throughout my 10 years in the industry.

Awards and Honors
I have been awarded the highest sales award with 3 major cellular carriers. It was awarded based on customer service results, sales results, and management skills. I have also been awarded merchandising awards for having the best looking store.

Past/Present Clients
I satisfy the needs of everyday customers as well as small and medium size businesses.

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