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Cellular Phones/Blackberry immediately loses all power when not plugged in

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Expert: - 10/16/2009


Question
Hello, DebiN,
I have a BB Curve, and for the past few months, if I try to use the camera or talk on the phone, it will immediately lose all power and have to be reset if it is not plugged in.  I can use the media function to listen to mp3's and stuff, so I'm not sure how it could just be a weak battery... Also, the battery meter doesn't show a rapid drain, it just immediately shuts down after 5-30 seconds of talking (unless of course its plugged in at the time).

What could this possibly be?  (Maybe it IS just the battery, but I don't know how I could listen to mp3's for an hour if that was the case)

I've had the phone for maybe 2 years.

Thank you very much in advance if you're able to get to my question!

Answer
I would suggest resetting the device, start by pulling out the battery and then putting it back in. If that doesn't solve the problem, you may want to try to reset the device and wipe everything off of it (make sure you have a backup on your computer). It is possible that your problem could be solved with a firmware upgrade and if not, then take it to your carrier to have it looked at. After 2 years, it should still be okay. The battery doesn't typically die that quickly and it doesn't sound like the battery is the issue, although as an FYI, listening to music uses the least amount of battery on the device. I hope this helps. Thanks. DebiN

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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