Cellular Phones/phone volume

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Expert: - 10/10/2009


Question
I have a LG UX 300 phone from US Cellular. I often have problems hearing conversations. I have the volume all the way up but this doesn't help. My daughter has the same phone and also has the same problem. Is this the phone, server, or what? How can I find a good cell phone so that I can hear conversations?

Answer
If both you and your daughter are having the same issue, it is very likely the fault of the phone. Take the phones to US Cellular and ask them if there is a firmware fix for this problem. If the phones are under 1 year old, they should fix or replace them for you. It is likely that there was a batch of these phones that were defective that is causing this problem or that the firmware needed patching. There aren't really "servers" when it comes to cell phone service. I think you may be asking if it is a network issue. That's not likely. Hearing the caller on the other end would relate to the phone itself, so I would recommend taking the phones back to US Cellular right away. You may also want to try using a headset to see if this improves the issue. If it does, then this indicates that the problem is with the phone's speaker for internal calls. I hope this helps. Thanks. DebiN

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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