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Cellular Phones/att to metro pcs portablilty issue

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Expert: - 11/5/2009


Question
I ported my att wireless number over to metro pcs yesterday and metro pcs says everything has been successfully ported over. I can make calls from my metro phone and receive calls from other cellular phones, but it seems like when somebody is trying to call me from a landline or 7 digit dial me, It doesn't happen. The message they receive is that my number is not a working number and to check the number and try again. Metro pcs says they are looking into it. Any ideas?

Answer
Make sure that your old AT&T phone is turned off. Then turn off your MetroPCS phone. Wait a few minutes and then turn back on your MetroPCS phone. You should then be able to receive calls. Be sure that when people call you, that they are dialing the full phone number (from a landline, a 1, then area code then 7 digit number) and from a cell phone, the area code and number. If you can call out but people can't call you, that means that your port is not fully completed and that is likely because your AT&T phone is still on. If you owe money to AT&T, you will have to pay them before your port will be completed. I hope this helps. Thanks. DebiN

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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