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Cellular Phones/W376g (Tracphone)

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Expert: - 12/12/2009


Question
We purchased two phones in Sept. of this year and are having difficulty in sending and receiving calls in buildings and basements. Other friends of ours have the same phone and they don't have a problem. Any ideas what to try or why???? Thanks!

Answer
I would recommend contacting Tracfone to let them know. If your friends phones are the same, but with another provider (and not branded Tracfone), they are not exactly the same phone and not communicating on the same network. If they are with Tracfone, then definitely contact them and let them know. Also, if your friends are in your home and can use their phones, but you can't, that would be an issue. But if they can use them in their home, that is different. I hope this helps. Thanks. DebiN

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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