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Question
just upgraded to above model. charged battery and tried to turn on phone. it will not turn on. took battery out and replaced it. still won't turn on.????
Where did you get the replacement battery? Have you pressed and held down the Phone button to turn on the phone? Not all phones automatically turn on when they are charged. You may have to turn on the phone. If you bought the phone from AT&T directly, take it back to the store and show it to them. If it is a defective phone, they will replace it immediately. It may just be that the battery was completely discharged and you now just need to turn on the phone. Don't put in any battery that you didn't buy with the phone. If you bought the phone from anyone other than AT&T, the phone may be defective or broken. Let me know. Thanks. DebiN
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DebiN
Expertise
I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.
Experience
Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.
Organizations
I belong to several organizations
Education/Credentials
Master's in Telecommunications
Awards and Honors
Received several awards for papers that I have published over the years
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