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Question
thanks for the reply.when i go to help from the browser the screen with the "ask a question" is displayed. ask any question and the answer is always "blackberry answers is not currently available for your blackberry device type". is there an update or something that can be done to fix this?
If you go into the "?" icon on your BlackBerry, you should be able to click on the radio button that says "Find More Help On-Line" and then the place it should go is http://mobile.blackberry.com/mss/home(It should ask you if this is where you want to go). It will then go to the Web Site, you will see the Ask a Question about your BlackBerry or Search the Site box and you should be able to type anything in that box and get help. I just did it and typed "GPS" and got info on GPS. Check to be sure that your device is going to the address that I put in above. If you are not accessing Help this way, that may be the issue. Let me know. Thanks. DebiN
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DebiN
Expertise
I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.
Experience
Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.
Organizations
I belong to several organizations
Education/Credentials
Master's in Telecommunications
Awards and Honors
Received several awards for papers that I have published over the years
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