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Question
Hi I am eligible for an upgrade through verizon, and planning to get a brand new phone, however in the past I have had to return batteries and phones due to defects. How do I make sure that when dealing with my wireless carrier I do not get a returned or refurbished phone but a brand new phone, that I have paid for?
I 100% guarantee you that when you upgrade to a new phone with Verizon you will get a brand new, never been used phone and battery. Verizon does not sell returned or refurbished phones for new. They never have and never will and that I can 100% guarantee you. When people have phones under warranty and they return them under warranty, Verizon can and sometimes does replace them with refurbished devices, but they have the right to do that with warranty exchanges. They do not do this with new purchases ever. If you have had issues with batteries, it may have been that the battery had been sitting around for awhile and defects in phones is simply an issue with the manufacturer. You should feel totally comfortable buying a new phone from Verizon (or any carrier, for that matter - they all sell 100% brand new, never been used phones). If you select to purchase a refurbished phone, you can, but they have to advertise the phone as such. I hope this helps. Thanks. DebiN
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DebiN
Expertise
I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.
Experience
Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.
Organizations
I belong to several organizations
Education/Credentials
Master's in Telecommunications
Awards and Honors
Received several awards for papers that I have published over the years
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