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Cellular Phones/Device: Blackberry 8330, Build:0238

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Expert: Denny Adams - 2/2/2009


Question
My phone vibrates twice before a text,incomming call, etc. I think for my calls, those 2 vibrations count as a ring so it doesn't ring enough& i miss the call. I tried adjusting the volume, but it still vibtrates before ringing. I don't have a "menu" icon. I go to "options" icon, there's nothing to adjust vibrate patterns there. I have to go to the media, then ringtones to change the ringtone, but there's nothing for vibrate on/off. I go to "profile" icon, choose to turn to volume only, but it still vibrates twice befor calls, texts, & emails. Is there anywhere else to turn off the default vibrating?

Answer
Jennifer, you were almost right there to adjust it. When you go into the profiles, you should have a few different choices.  Scroll to the bottom and select advanced.  Now highlight the profile you are using and hit the blackbery(or menu) key. select edit. now at this point you should be seeing all kinds of things, such as, calendar, messages, email (if you have it), phone, messenger, sms, mms.  select one of those. at this point you should be seeing 2 sections, one for out of holster, and one for in holster.  now you can select what you would like the ringtone to be, how many rings, and so forth.  the selection beside in holster and out of holster will allow you to select none, tone, vibrate, vibrate and tone.  make sure you hit the back key and select save whenever you are done, or the changes won't work. even though it says out of holster or in holster, this could be a leather case too.  Please let me know if this helps.

Denny

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Denny Adams

Expertise

I can answer questions regarding the actual phones, contracts, what to look for when purchasing a wireless phone, and the ins and outs of all the carriers. I can easily answer basic questions as well as in depth questions. I can also direct you to the carrier that best suits your needs not theirs. I currently work in management for one of the major carriers. I want to try and bridge the gap between carriers and customers in regards to the lack of customer service that seems to be dragging the industry down.

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I have been in the wireless industry for 10 years now. I have sold every major carrier including, Att, verizon, tmobile, nextel, and sprint.

Organizations
I currently work for one of our current major wireless carriers. I am in management.

Education/Credentials
I have taken business management classes at college, as well as various trainings for sales, customer service, and management throughout my 10 years in the industry.

Awards and Honors
I have been awarded the highest sales award with 3 major cellular carriers. It was awarded based on customer service results, sales results, and management skills. I have also been awarded merchandising awards for having the best looking store.

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I satisfy the needs of everyday customers as well as small and medium size businesses.

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