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Cellular Phones/Unlocked Motorola Pebble

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Expert: DebiN - 2/25/2009


Question
I recently purchased an "unlocked" phone from Ebay, never used in the box, and I cannot send or receive picture messages.  I also tried buying ringtones through TMOBILE.com, but when they send the download it says unable to download, the same thing it says when I reveive a picture message.  Any help??

Answer
Hi Kaitlan -

Since T-Mobile sells this device, all you need to do is to call them or go to a T-Mobile store and ask them to help you program the WAP and MMS settings for this device. Whenever you use a device that has not been set up by your carrier, you have to program these settings since they are specific to the carrier. It should not be a problem, just ask them. I hope this helps. Thanks. DebiN

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DebiN

Expertise

I can answer questions on cellular phones, the physical device, the network, contracts, billing, ordering, porting and what to look for when purchasing cell phones. I am located in the United States. I am an expert on BlackBerrys, Treos, HTC devices and iPhones as well as cellphones and aircards. I have over 15 years of experience in both the wireless and wireline world with the carriers. I have a lot of knowledge regarding the wireless providers - their services, prices and policies, both GSM AT&T and T-Mobile) and CDMA (Verizon, Sprint/Nextel). I am very familiar with the individual devices and their specifications. I can also answer questions regarding BlackBerrys, iPhones and other PDAs, both Palm-based and Windows-based. I can troubleshoot most any problem someone is having with their cellular device or with the provider.

Experience

Over 20 years in the Telecom industry working for the carriers with individuals, small business, medium business and large corporations(Fortune 500). Also worked as a professor in Maryland for 10 years teaching telecommunications.

Organizations
I belong to several organizations

Education/Credentials
Master's in Telecommunications

Awards and Honors
Received several awards for papers that I have published over the years

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