Cellular Phones/lg cu515

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Expert: Denny Adams - 2/1/2009


Question
hi, i bought a phone from AT&T, the lg cu515, normally when i close the phone the screen on the front would light up. Now when i close the phone half way the light goes off and when i close it all the way the screen light on the front doesn't go on. Is the light burned out or something? or could this be cause from dropping the phone too much?

Answer
Cailin, it could be caused from the dropping, however, you're phone should still be under warranty and replaced as long as their is no physical damage.  Here is att's warranty number. i wouldn't fill them in to how many times you dropped the phone.  800-801-1101. there is a very thin wire inside the hindge of the phone and that seems to be the problem relaying back to when to turn the light on and off. Hope this helps.

Denny

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Denny Adams

Expertise

I can answer questions regarding the actual phones, contracts, what to look for when purchasing a wireless phone, and the ins and outs of all the carriers. I can easily answer basic questions as well as in depth questions. I can also direct you to the carrier that best suits your needs not theirs. I currently work in management for one of the major carriers. I want to try and bridge the gap between carriers and customers in regards to the lack of customer service that seems to be dragging the industry down.

Experience

I have been in the wireless industry for 10 years now. I have sold every major carrier including, Att, verizon, tmobile, nextel, and sprint.

Organizations
I currently work for one of our current major wireless carriers. I am in management.

Education/Credentials
I have taken business management classes at college, as well as various trainings for sales, customer service, and management throughout my 10 years in the industry.

Awards and Honors
I have been awarded the highest sales award with 3 major cellular carriers. It was awarded based on customer service results, sales results, and management skills. I have also been awarded merchandising awards for having the best looking store.

Past/Present Clients
I satisfy the needs of everyday customers as well as small and medium size businesses.

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