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Cellular Phones/how to fix screen on LG Shine

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Expert: Denny Adams - 6/1/2009


Question
My daughter  gave her phone to her son and he threw it against a corner and cracked the screen on the inside. do you know anyway that we can fix it?

Answer
Tim,  i'm gonna guess that you don't have insurance on the phone.  if in fact you do, then call your carriers customer service and file a claim to get a replacement.  if you don't call your local carriers store and ask if they know anyone locally that fixes screens.  if that fails go to LG's website and see if they have service options.  this will require you to send your phone to LG for about 2 or 3 weeks and will cost around 100 bucks.  you may be better off finding another phone to use, but that's up to you.  lg's number is 800-243-0000.  here is the copy of a live chat i did to get you some answers.

Amber: Cracked LCD's usually cost 95 dollars.
denny adams: ok, what's the estimated turn around time for them?
Amber: Once the phone is received, it would be 2 to 3 business days for it to be evaluated and entered into the computer.
Amber: Then we must receive payment.
denny adams: cool, last question, to begin the process, how do they proceed?
Amber: After payment is received the phone is repaired and sent back usually in 5 to 7 business days.
Amber: We just need them to call in or come to LG on Live Chat.
denny adams: amber, thanks so much for your time today, enjoy the week.

hope this helps.

Denny

Cellular Phones

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Denny Adams

Expertise

I can answer questions regarding the actual phones, contracts, what to look for when purchasing a wireless phone, and the ins and outs of all the carriers. I can easily answer basic questions as well as in depth questions. I can also direct you to the carrier that best suits your needs not theirs. I currently work in management for one of the major carriers. I want to try and bridge the gap between carriers and customers in regards to the lack of customer service that seems to be dragging the industry down.

Experience

I have been in the wireless industry for 10 years now. I have sold every major carrier including, Att, verizon, tmobile, nextel, and sprint.

Organizations
I currently work for one of our current major wireless carriers. I am in management.

Education/Credentials
I have taken business management classes at college, as well as various trainings for sales, customer service, and management throughout my 10 years in the industry.

Awards and Honors
I have been awarded the highest sales award with 3 major cellular carriers. It was awarded based on customer service results, sales results, and management skills. I have also been awarded merchandising awards for having the best looking store.

Past/Present Clients
I satisfy the needs of everyday customers as well as small and medium size businesses.

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